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DELL-Chris M
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July 19th, 2006 22:00
XPS Delay answers (new thread started)
All,
Here is the data posted on the Dell One2One Weblog concerning the XPS 700 delay. I will have more information to add to this in the coming days.
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Motherboard Question
All XPS 700 motherboards will accommodate Pentium D, Core 2 Duo and Core 2 Extreme processors. What this means: upgrading the processor from a Pentium D to a Core 2 Duo or Core 2 Extreme will not require a motherboard upgrade. If you decide to upgrade down the road, all you'll need to do is swap out processors and update the BIOS, which will be available for download at support.dell.com.
Options for Current XPS 700 Customers
Due to the delays many of you have experienced, we will provide an option of either a free upgrade to a Core 2 Duo processor or a Dell gift card for all orders placed up to July 18, 2006. Unfortunately, upgrading to the new processors will extend your wait time—due to contractual obligations, I can't be more specific at this time. Dell reps will be contacting all current XPS 700 customers to offer the option to upgrade. We will work through the callbacks as quickly as possible—please be patient. As always, apologize for any inconvenience or frustration this has caused.
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I want to lock the other thread (due to it's length) and invite everyone to start using this thread.
Here is the data posted on the Dell One2One Weblog concerning the XPS 700 delay. I will have more information to add to this in the coming days.
==========
Motherboard Question
All XPS 700 motherboards will accommodate Pentium D, Core 2 Duo and Core 2 Extreme processors. What this means: upgrading the processor from a Pentium D to a Core 2 Duo or Core 2 Extreme will not require a motherboard upgrade. If you decide to upgrade down the road, all you'll need to do is swap out processors and update the BIOS, which will be available for download at support.dell.com.
Options for Current XPS 700 Customers
Due to the delays many of you have experienced, we will provide an option of either a free upgrade to a Core 2 Duo processor or a Dell gift card for all orders placed up to July 18, 2006. Unfortunately, upgrading to the new processors will extend your wait time—due to contractual obligations, I can't be more specific at this time. Dell reps will be contacting all current XPS 700 customers to offer the option to upgrade. We will work through the callbacks as quickly as possible—please be patient. As always, apologize for any inconvenience or frustration this has caused.
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I want to lock the other thread (due to it's length) and invite everyone to start using this thread.
Message Edited by DELL-ChrisM on 07-27-200612:46 PM
DELL-Chris M (old account)
#IWork4Dell
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Posted July 19th, 2006 22:00
Thanks Chris M.
I think that as long as this stays at the top of the forum (it looks like you've made it a sticky post) then it makes sense to move from the original post on Core 2 Duo to here. We'll see how other users react.1254
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Posted July 19th, 2006 23:00
From dellone2one.com, for those who missed it in the last thread
"We hear you—I’m working with team members to track down some answers, it's just that some of these details take time for us to work through. Here’s what I can tell you right now. More detailed information will be coming soon.
1) If I ordered my system with a Pentium D 920, which Core 2 Duo processor will I get?
It’s still too early to call out specifics.
2) If I decide not to upgrade, what is the value of the Dell gift card I will be offered?
This has yet to be determined. The Dell rep who contacts you will have the answer.
3) If I decide to take the upgrade path, will I be given the option to upgrade to a higher end Core 2 Duo processor at additional cost?
Yes. For an additional cost, you will have the option to upgrade to a higher clock speed Core 2 Duo processor or to the Core 2 Extreme. The Dell rep who contacts you will have all the processor options.
4) How long will upgrading delay my order?
Tobias is right. Due to the Intel NDA, I cannot provide specific timing at this point."Message Edited by koaloha on 07-19-200607:11 PM
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Posted July 19th, 2006 23:00
I'm very surprised and sad that we were forced to open and start a new thread.1254
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Posted July 19th, 2006 23:00
"Anywho, I'm in agreement that people just give Dell time to sort things out. A lot of us have been waiting a long time for this to come through, and it's almost there."The problem for me hasn't been the wait, it's been the "not knowing". I ordered my box on 6/1 - I've been delayed 3 times - next ship date is Monday - should I hold my breath? And each time I have been given very vague reasons for the delay. It would seem to me that if my system was to ship in the first week of July that Dell has known for sometime that there is an issue.What's even more frustrating is that the BEST information I can get comes from a forum and not from my Dell rep. Does anyone else see a problem with this?In the end - if the hold up is going to allow me to upgrade to a Core 2 - then I will most likely take that option. But at least it will be MY option and I'll know WHY my order is so late._____________________________________XPS 700,Intel Pentium D Processor 940, 1GB NVIDIA GeForce 7950 GX2 (ordered 6/1 - expected ship date ?/?)1254
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Posted July 19th, 2006 23:00
so, anybody get a call?1254
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Posted July 19th, 2006 23:00
@Niebylski wrote:
Thanks Chris M.
I think that as long as this stays at the top of the forum (it looks like you've made it a sticky post) then it makes sense to move from the original post on Core 2 Duo to here. We'll see how other users react.
Chris was kind enough to sticky both this thread and the old one. Works for me.1032
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Posted July 20th, 2006 00:00
I think its ok to start a new thread b/c where are making progress, The title of that thread as been answered and where all starting a new faze with Dell.
Its not a question about if conroe works, its when i'm I geting my XPS 700 lol
Like the above said, give them a week to sort out who will get what, aleast we know something is been done, and where heading in the right direction...1254
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Posted July 20th, 2006 00:00
I, for one, think that Chris M. was right to start a new thread.
How many posts were dedicated to asking latecomers to read back over previously posted material on the other xps 700 thread? Too many.
This way, if nothing else, we'll clean up shop. The other thread isn't going anywhere and we can refer to it all we want.
And if there's any concern that this one wont get as much attention, well, it could be added to Digg or other services.1254
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Posted July 20th, 2006 00:00
Wow, its almost like the end of an era!:smileysad:
Still it feels like we all accomplished a lot in that time.
I think we just need to give Dell a few days to get things running.
Just remember to check your orders online, if possible, every day, if it changes to "In Production" and you have not been contacted yet then I would be concerned.
Thoughts on upgrades?
920 = E6300
930 = E6400
940 & 950 = E6600
960 = E6700
965 = X6800
Your thoughts?
artulo
145 Posts
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Posted July 19th, 2006 22:00
Anywho, I'm in agreement that people just give Dell time to sort things out. A lot of us have been waiting a long time for this to come through, and it's almost there.
Dell can't say anything more until Thursday morning, 7/27. Period. Unless for some reason Intel decides that an early release is better.
I did learn something new from my rep - the gift card option is only for Home and Home Office customers who ordered to a residential address. That makes the upgrade my only option, and the one that I'll choose.
So, calm down, relax, and enjoy the beverage of your choice whilst finding something else productive to do. I'm having a hard time of that myself.
Don't you have laundry to fold?
Best,
Art.