UNSOLVED
USB problem
OK. I have tried to get a good response from DELL support, but I can't get an answer that will solve my problem.
First thing - Under settings, system, the USB drivers were accidently removed. I figured it would be no big deal. I would let the system find the hardware, ask to find the drivers and re-install. I got an error that the drivers could not be found on the hard drive. My next thought was to load them from the Windows98se disk. I tried that a got the message that it could not find the drivers on that disk. So, I started looking for the USB.inf file on the hard drive and found it. I tried loading the drivers again. Now I get this message that says it can not complete loading the drivers and I get 'Error Code: 69'
Can anyone help me with this? I am lost now and every time I ask Dell support they say I should re-install Win98 or try to load the drivers from the Win98 disk. I think the first idea sounds risky and I tried to tell them that the second option didn't work.
Any help would be appreciated.
First thing - Under settings, system, the USB drivers were accidently removed. I figured it would be no big deal. I would let the system find the hardware, ask to find the drivers and re-install. I got an error that the drivers could not be found on the hard drive. My next thought was to load them from the Windows98se disk. I tried that a got the message that it could not find the drivers on that disk. So, I started looking for the USB.inf file on the hard drive and found it. I tried loading the drivers again. Now I get this message that says it can not complete loading the drivers and I get 'Error Code: 69'
Can anyone help me with this? I am lost now and every time I ask Dell support they say I should re-install Win98 or try to load the drivers from the Win98 disk. I think the first idea sounds risky and I tried to tell them that the second option didn't work.
Any help would be appreciated.
- Try to point into Windows/System/ folder. Since the drivers were previously installed it should be there (or somewhere). Do a Find for the *.inf file in Windows' folder if it isn't there and point it to the designated folder where the file/s are.
Azlan
- I have the EXACT SAME problem. Actually Dell recommends what you did -- uninstalling the USB root and rebooting
(see http://support.dell.com/us/en/filelib/search/adv_results.asp?searchcriteria=usbreg.exe&searchtype=adv&lib=0 ).
This originally was supposed to be my solution for an unrecognized USB device problem (Sony memory stick reader which USB was not seeing). Now, ironically, the PCI USB is not recognized and no matter what I browse to, windows will not find the driver for it.
Super_bif
7 Posts
251
0
Posted May 15th, 2001 00:00
HCS_MSPSS_gn_SRCH&SPR=W98SE" target=_blank>http://support.microsoft.com/support/kb/articles/Q258/7/73.ASP?LN=EN-US&SD=gn&FR=0&qry=usb%20drivers&rnk=3&src
it is the microsoft windows KB article on USB support for win98se. the article # is Q258773 incase the link doesnot work go to Microsoft.com go to support go to Knolage Base and but in this article #
Hope this Helps
Bif
P.S. this is only my opinion and may not be the right one for you....
Hope this Helps
Bif
P.S. this is only my opinion and may not be the right one for you....