Operating with WIN ME on Dimension L933r.  Have been unable to install the USB driver for my digitial camera - SONY DSC-S75.  Manufacturer's disk AND followup download from SONY website doesn't install.  Have tried numerous times and keep getting indication that installation is complete, but no driver can be found.  Getting absolutely no where with SONY.  Seems like the SONY Installshield Wizard is skipping the installation and proceeds directly to the screen indicating installation complete.

Any recommendations?

Thanx and sorry for the aborted first message.

 

For most USB devices you should install the software and drivers before you attach the device to a USB port.  Is this what you are doing?  Another issue that often affects the installation of new hardware and software on systems running Windows ME is the presence of thousands of 0 byte .inf files in the Windows/Inf folder.  Check to see if you have such files, and if you do, delete all of the 0 byte files in that folder.  For more information on this issue, see:

http://support.microsoft.com/default.aspx?scid=kb;EN-US;q281967

Post back if none of this helps.

Steve

Follow-up:

Have contacted SONY tech support (again) and they have determined that the WIN ME provided by DELL is not the full edition.  It appears that two files are missing: usbstor.sys and usbmphlp.pdr (both used to restore).

The installation of the USB driver does work - apparently the observation I earlier reported was incorrect.  Although I cannot find evidence of the driver, using Control Panel, etc., it is there.  What does happen is this:

(1)  A screen appears stating: usbntmap.sys was not found.

(2) In the SAFE MODE, msconfig was run using the following commands:

Follow-up:

Have contacted SONY tech support (again) and they have determined that the WIN ME provided by DELL is not the full edition.  It appears that two files are missing: usbstor.sys and usbmphlp.pdr (both used to restore).

The installation of the USB driver does work - apparently the observation I earlier reported was incorrect.  Although I cannot find evidence of the driver, using Control Panel, etc., it is there.  What does happen is this:

(1)  A screen appears stating: usbntmap.sys was not found.

(2) In the SAFE MODE, msconfig was run using the following commands: c:/windows/options/cabs -and- c:/windows/system which brings up a screen stating "The Restore from location is empty or contains an invalid character."

(3)  The DELL provided WIN ME disk does not contain the file usbntmap.sys, which apparently is what is required in order for this driver to operate.

Any thoughts?

(Again, sorry for the aborted reply..... mustn't be my day, in many ways.)

You can try USB-Drivers com.  They have most, if not all, of the USB files from the various Windows versions.

Dave

Siberianmo,
I have to dispute Sony's claim that the version of Windows ME Dell installed on your computer's hard drive is not the full edition. I've personally seen issues like this with a whole range of USB devices on every brand of OEM PC made and some home built systems as well. It always makes me chuckle when a peripheral manufacturer says something like this. Back when I used to do phone support for one of the OEMs the first question I'd ask a customer who'd been told this by a 3rd party was something like 'did the person who told you that explain to your satisfaction and in terms you understood how they arrived at that conclusion?' Care to guess how many times the answer was a resounding "no?" 

In any case, you can get usbntmap.sys at the bottom of this page on the USBMan.com web site.

If there is one thing that I have always found to be extremely useful regarding this site it is that the offerings do lead to positive conclusions.  Of course, patience, persistence and willingness to step into uncharted territory are "givens."

DELL convinced me that my edition of WIN ME is in no way an abbreviated version.  SONY went into a huddle and came up with the realization that something on THEIR end was out of synch.  The msconfig command along with a couple of restore commands (options and cabs) did the trick and everything is operating as it should.

I suppose it will never be revealed to me why the installation was so problematic - even while following the step-by-step advice given over the phone on several occasions. 

Thanx to all who responded.  I appreciate your willingness to help.

 

Read about your problem.  It sounds like the exact same problem I have.  Can you tell me exactly what you ended up doing to fix the problem.  I have been on the phone for several hours with Sony and don't feel like I am getting anywhere.

 

Thanks

I am having the same problem but with a Sony Digital8 Camcorder.  I disabled virus protection, followed the steps over and over and still can't get the USB drivers installed.  What did you do to fix the problem?

Finaly got it fixed last night after many hrs on the phone.  The fix was quite simple really.  Volcano (see first answer to this thread) was right on.  I followed the link that he has posted in his reply, printed out the instructions shown in Microsoft Knowledge Base Atricle - 281967 and was good to go in about 30 min.

Hope this works for you.http://support.microsoft.com/default.aspx?scid=kb;EN-US;q281967