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Go to SolutionThe New "My Systems & Peripherals" - Descriptions gone?
Please tell me I didn't lose all my descriptions over the migration to the new "My Products List"? I could've at least printed out the old format and transferred them manually. Now i have no idea who to associate with most of my saved systems.
Thanks, -Joe
P.S. My apologies if this isn't the correct forum - please point me in the right direction in that case.
876
1
Posted May 12th, 2011 06:00
Descriptions restored!
And so I feel like I do more than complain, thank you Dell for this tool which has proven invaluable to me in supporting your systems.
-Joe
876
0
Posted April 26th, 2011 16:00
This is a users helping users with desktop hardware problems. We are not Dell employees. I have no idea what the "My Produts List" is so I can't direct you to a different forum section. We have a Software section but if this someone on a Dell site there's no forum section for that.
Inspiron 16 5630 Laptop and WD22TB4 Docking StationSelf-built desktop for recording studio application876
0
Posted April 26th, 2011 19:00
From Help on the Products List page--
I am a My Systems & Peripherals user. Where is my stuff? A My Products and Services is replacing My Systems & Peripherals and users can import their products by clicking on the Find and Add Product page. From the drop down box, select My Systems & Peripherals. Products added can be viewed on the My Products List page.
You still might have to add descriptions. My list had a couple of missing descriptions.
876
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Posted April 27th, 2011 09:00
You lost your descriptions? I lost everything! The Dell support site migrated my data from "My Systems and Peripherals" to "My Products and Services". Then, the next time I went in, it said "You have no products or services. Do you want to enter them now." So all tags, all descriptions, all gone! Arggh!
876
0
Posted April 29th, 2011 12:00
That's good news. I just imported my systems into the new products and was disturbed that the descriptions were all gone. Too bad Dell didn't test this before rolling it out.
876
0
Posted April 30th, 2011 13:00
I lost all my descriptions as well. Hope the patch works.
876
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Posted January 29th, 2012 07:00
Agreed. Why do you do this dell? I love your desktops, I hate your laptops! I love your tech support including your easy to use website, but you never fail to disappoint me. Luckily, I don't have a business, because you would have just deleted all my clients.
dhalbert
1 Rookie
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8 Posts
876
1
Posted April 28th, 2011 11:00
I had the same problem of missing descriptions when I imported my old "My Systems" list, and complained via the Dell webpage feedback mechanism a few days ago. I received this reply today:
The descriptions were left off in error and will automatically be restored in a patch this Saturday, April 30.