Hi Tommy,

Did you set up the remote through the Windows Media Center set-up process?

Hi, Osprey

thanks for your reply. Can you please give me any idea how to set up the remote through the Windows Media Center set-up process?

When running the Media center, I can't find where to set up the remote

moreover, it seems that the remote control cannot be used to start or shut down the OS?

thanks

Tommy

Here is the procedure to shut down the PC.

Here is the WMC remote setup procedure. The remote needs to detect the IR detector. If it's not plugged in, it will let you know.

Hi,osprey4

thanks for your reply.

I can't find any page in WMC about 'Set up your remote control'. can you tell me where to find this page?

also I am not sure if the IR detector is not plugged in, as I don't have any warning message in Device Manager. The only thing i can see in the manager is that ITE 8519 Embed Controller Infrared Receiver driver was installed properly

By the way, is there any possibility that the IR receiver was disabled in bios as the motherboard of my computer was replaced?

can I enable the IR receiver in BIOS?

Tommy,

The first time you go to watch TV on WMC, you should be prompted to set up the remote.

Let me also mention that while I have a Windows 7 desktop with WMC and a TV tuner with the remote, I never use the remote. My STB has its own remote that's easier to use.

I have a 2320 with the same remote and had problems with it.  There are no instructions other than inserting the battery and what the buttons are for.  Dell tech support was useless; sent a new R260 even though I knew and told them it was not a hardware problem and I am using the original R260 with the new one as a spare.  I went into Programs and Features (not from Device Manager) in Control Manager  and deleted (uninstalled) ITE Infrared Transceiver, then restarted,  and then installed  ITE 8519 Embed Controller Infrared Receiver Driver R305776.exe.  I clicked R30577.exe and let it install. Then restarted.  Leave the other two drivers installed. This worked for me.

Why was the motherboard replaced?  The current BIOS is A10.  

hi, osprey4, thanks a lot. when I go to watch TV on WMC for the first time, there is no page asking me to set up the remote

Hi, 6339

I tried your way but nothing changes. remote still not working.

the technician replace the motherboard coz the my LCD screen sometimes has the fussy line and has the convert problem. so he replaced the motherboard but cannot fix the LCD problem, and the remote problem raises as well. I even have to update the BIOS to A10 by myself

bad quality of DELL desktop as well as its tech support.

thanks for your reply. can you please share a link to download R30577.exe. I can't find where it is.

what do you mean 'leave the other two driver installed'?