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I have a 2330 that ran 8.1 very well for 18 months, but failed with 10 (internal power error blue screen), so had to go back to 8.1. Since then there have been some problems, specifically that none of my three Seagate external desk drives (all USB 2 or 3 compatible) can now be accessed. They light up and are listed as devices in the Control Panel, but not in File Explorer. Properties tell me the drives are working OK, and they all work fine, with the same cables, on an older Dell running XP with no network connection. Dell Support have taken me through hardware diagnostics and say all is fine, so problem must be software. Seagate Support says problem lies in the PC not in the drives. Anyone else got this problem or a solution?
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Posted September 19th, 2015 10:00
The problem might be a failed or incomplete rollback from win 10. There have been problems reported using the Rollback to 8.1 option. You might need to use the Recovery media/system image you made before upgrading to 10.
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Posted September 21st, 2015 14:00
At minimum, try reinstalling the chipset drivers for Win 8.1.
Go to the Intel Download site and grab their free scanning app. Let it scan your hardware and it should recommend the right chipset drivers, etc.
A-B-G
3 Posts
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Posted September 22nd, 2015 01:00
I've reinstalled 8.1 complete, and it seems to have done the job. Thanks for the suggestion.