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larrabee213
37 Posts
0
7862
July 5th, 2004 13:00
boot up problem, blue screen, help!!!!!
I got a DELL 4600
P4 2.66 mhz 512MB ect....
When I boot up a blue screen comes up that says.
"A Problem has beeen detected and windows has ben shut down to prevent damage to your computer.
UNMOUNTABLE_BOOT_VOLUME
If this is the first time you've seen this stop error screen, restart your computer...
(and then they give you some steps to try that dont work)
Technical Information:
*** STOP: 0X000000ED (0x81F9B9E0, 0XC000009C, 0X00000000, 0X00000000)
ANY IDEAS?
thanks,
kevin
P4 2.66 mhz 512MB ect....
When I boot up a blue screen comes up that says.
"A Problem has beeen detected and windows has ben shut down to prevent damage to your computer.
UNMOUNTABLE_BOOT_VOLUME
If this is the first time you've seen this stop error screen, restart your computer...
(and then they give you some steps to try that dont work)
Technical Information:
*** STOP: 0X000000ED (0x81F9B9E0, 0XC000009C, 0X00000000, 0X00000000)
ANY IDEAS?
thanks,
kevin
larrabee213
37 Posts
307
0
Posted July 5th, 2004 13:00
i ran the diagnostics and it said that the hard drive failed.
return code:7
what should i do now?
thanks,
kevinCall Dell. You've got warranty and they'll send out a (blank) replacement hard drive.
As an idea: You might install the new drive and install Windows on it with the original drive disconnected. Once you have the new drive up and working, power down and connect the OLD drive on the slave connector.
Boot up and go into My Computer. If there's any justice in the world, you may be able to see your files on the old drive (D:\ drive as an example) and drag them over into folders on the new drive.
I hope you've backed up your data.
Sorry for the bad news. When you call Dell, simply pass along that fail code. Should make the phone call very short.
larrabee213
37 Posts
307
0
Posted July 5th, 2004 16:00
i will call them now but the people from india dont understand I know more about computers then they do. they are gana make me go through all the rebooting and stuff. im on hold right now but i gtg to work in 15 min. I hope they pull through.
kevin
NVRambo
1864 Posts
307
0
Posted July 5th, 2004 13:00
Hard drive, or corrupted files on the hard drive.
http://support.microsoft.com/default.aspx?scid=kb;en-us;297185&Product=winxp
F12 at the Dell splash screen to get boot menu, arrow down and run the (short version) IDE diagnostics (highlight and press enter). The hard disk will either report pass or fail with a code - if the drive is seen at all.
I'd also run the diagnostics from the Resource CD on the entire system paying particular attention to the hard disk.
Post back if needed.
Message Edited by NVRambo on 07-05-2004 09:37 AM