UNSOLVED
Bluetooth Gone.
I have an Dell XPS 420 Desktop Computer which is running on Vista Premium SP1. When I originally purchased the computer in January this year there was a bluetooth icon on my control panel. I did not investigate this programme as at that time I had no use for bluetooth. Due to another problem which included me going to Dell support and resulted in me doing a reformat of the hard drive, I have noticed that the bluetooth icon is not showing in the control panel now.
I have now got a blue tooth mobile phone and would like to use it with my computer.
I realised that when I did the reformat the blue tooth driver was not installed so I went to the Dell Drivers update programme and downloaded what I thought was the right driver and after searching this forum I confirmed this. The driver I am trying to install is Dell Media Card Reader wDell_multi-device_A00_R152639.exe with Integrated Bluetooth Module (CAB-200) Microsoft Vista software.
My problem is that after the file is unzipped it starts the installation and then stops at a point in which it asks me to press Fn+F2 or switch on or off the radio switch.
At this point I am stuffed as I do not have Fn on my keyboard and I dont know where the radio switch is. From searching Google it would appear that only Dell laptops have this command.
As the bluetooth was on my system when I first got it and the update drivers are shown as being for my particular machine I cannot understand how I am going to overcome this problem. I realise that I have been on this forum before and asked a similar question but did not get a resolution to my problem.
I did get in touch with Dell in India and was told that if I didn't have a bluetooth mouse or keyboard the installation would not work. I accepted this at the time but after making enquiries I don't think that this is correct especially as my computer had it when purchased and it did not have a blue tooth keyboard or mouse.
I wonder if some kind person can offer a solution for this problem. Thankyou in anticipation.
David
1267
0
Posted July 1st, 2008 11:00
Thank you for the information, I went to the thread and read the whole thing. I have had no trouble with my media card reader, I only use the SD Card reader for my camera. Now I have checked on device manager and cannot find any trace of Bluetooth, I looked through everything. I have also done registry searches but drawn a blank. I am beginning to believe that my XPS 420 does not have any Bluetooth and I am wondering if this is the case. Even so if it was not installed why would a bluetooth icon be on the control panel, was it an extra when you purchase the machine because no mention of it was made on purchase? Is there any other way of checking if I have it or not?
Although I have had a computer for many years I am lost with some of the new tech. Thanks for any advice.
David
1267
0
Posted July 1st, 2008 12:00
Hmmm. My 420 was ordered with the bluetooth and it was intergrated into the CAB-200. I also have an Optiplex that had the bluetooth option and that was supplied with a dongle that plugged into the USB port. I have not seen any other type of bluettooth recievers other than those. The CAB-200 has a bluetooth logo and is lit blue when on. I am not sure if it's any help but when I purchased my 420 I too had the Bluetooth available and then eventually it decided to leave and go to Dell heaven. I have the entire card reader unplugged and I am now using a dongle. I await the proposed drivers for the CAB-200.1267
0
Posted July 1st, 2008 13:00
I can't even find CAB200 or CA200 in device manager I have ordered a dongle to plug into my USB and will go that way. Thanks for your advice and comments.
David
1267
0
Posted July 1st, 2008 14:00
laser-tech, Deebees,
Check your emails.
DELL-Chris M (old account)
#IWork4Dell
1267
0
Posted July 1st, 2008 14:00
@Chris: Are there new drivers for the CAB-200?1267
0
Posted July 1st, 2008 14:00
Lonewolf_NW08,
I might have already sent it to you. Check your email and tell me if you had seen that file earlier.
DELL-Chris M (old account)
#IWork4Dell 1267
0
Posted July 1st, 2008 15:00
Got the file, will try installing tonight when I get home from work. Thanks.1267
0
Posted July 1st, 2008 16:00
Chris - Got the email followed your instruction but got the following message: Device Information: The Memory Card Reader cannot be found or this firmware update is not for this system. Please confirm the system once again.END.
I cannot understand this I can insert a SD card in the reader and it opens straight away so there must be a programme somewhere for it. I checked with my device manager and could not find anything for CA or CAB200 on any of the devices stated. I have the icons on my computer and use the SD reader which starts straight away by just putting the card in. The only place that I can find for the icons on MY Computer is in Device Manager under the heading of Disk Drives and also under portable devices.
There is nothing anywhere else.
David
182
0
Posted July 1st, 2008 23:00
Chris, I had to go to the second option to load the firmware but it was successful. I now show the standard Icons in the My Computer folder. The loading driver notification came up as described on the right side task bar but the animated drivers were not loaded. With all the testing over time I may have discarded the correct animated drivers. So for us that may have removed the drivers, After doing the firmware update what drivers on the downloads page do we load to get the animated Icons back?
Update- I found the problem with the drivers. When loading the drivers from off the web it asks for repair, modify or uninstall. To correct my issue I had to do an uninstall. Repair for some reason did not work. Anyway, I now have the animated icons and they seem to be stable so far.
Message Edited by laser-tech on 07-02-2008 03:58 AM
laser-tech
25 Posts
1267
0
Posted July 1st, 2008 01:00
You may want to check out this thread. http://www.dellcommunity.com/supportforums/board/message?board.id=Tech_Talk_XPS&message.id=67900#M67900
A lot of people are having this issue