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Scizor1985
10 Posts
0
125685
July 15th, 2015 16:00
Aurora (late 2009 model) and Windows 8.1
I have an Aurora (service tag <ADMIN NOTE: Service tag removed per privacy policy>
) which I have upgraded to Windows 8.1 but now I have an issues with my fans maxing out under 0 load.
I can power off the machine and restart and sometimes it will start with the fans at normal speeds.
I have read a few other forums pots where people have had similar issues but they all appear to be related to more recent machines. Any assistance for us with older machines?
Any assistance will be appreciated
Scizor1985
10 Posts
1909
0
Posted July 17th, 2015 10:00
Thanks for the suggestion, unfortunately the BIOS version I'm running is A11 and thats the highest I can go, apparently.
I am half tempted to disconnect the fans and find an alternative cooling method, is there anything in the pipeline regarding a permanent solution for this kind of problem?
Milena M458
6 Operator
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2699 Posts
1909
0
Posted July 20th, 2015 15:00
You can reflash the BIOS A11 as well uninstall the command center, perform a power drain and install it again.
Scizor1985
10 Posts
1969
0
Posted July 21st, 2015 08:00
Unfortunately I have tried this already to no avail.
Can you think of anything else I could try?
Alienware - Rodrigo
9 Technologist
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4398 Posts
1969
0
Posted July 21st, 2015 14:00
Try reinstalling the Alienware Command Center software. It seems you have already done most of troubleshooting procedures for a problem like this. If the issue continues, it could be more of a hardware problem with the CPU fans or liquid cooling assembly.
Scizor1985
10 Posts
1969
0
Posted July 22nd, 2015 01:00
I can safely rule out hardware problems, if I reinstall windows 7 it all works fine.
I have tried a variety of Command centre version but they all have the same issue, even the version advertised as Windows 8 compatible.
I am incredibly frustrated as you can imagine.
Alienware - Rodrigo
9 Technologist
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4398 Posts
1969
0
Posted July 22nd, 2015 15:00
Hi,
If everything seems to work fine with Windows 7, then it could be more a compatibility problem with Windows 8.1. We did not validate Windows 8.1 on this Alienware model so I cannot confirm if that is in fact the problem but its possible.
AAA737flyer
2 Intern
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757 Posts
1969
0
Posted July 23rd, 2015 06:00
Have you accessed AW Command Center and reset the fans? Make sure they are on a curve and change the curve some then save before closing. If you use a fixed setting do the same, adjust a bit and save the profile. It this does not work uninstall the AWCC and use a good system cleaner to remove all AWCC from computer. Download AWCC to desktop and reinstall. Good luck.Scizor1985
10 Posts
1969
0
Posted July 23rd, 2015 06:00
I have tried curve and manual control of the fans, making sure to save the changes and they stay at 100%.
The "work around" I have in place is to power the machine on for 30 seconds them manually power it off, when its turned back on the fans will be at 50% until the AWCC kicks in and then the fans become controllable. From what I can tell its either BIOS related or its the I/O board, more likely the latter.
Am I able to service/update/reflash the I/O firmware?
I assume this is a X58-chipset based Aurora-R1?
Have you tried turning OFF Windows 8 Fast-Startup?
What version of Command Center are you running?
What version firmware is your MIO-Board at?
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Milena M458
6 Operator
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2699 Posts
1909
0
Posted July 16th, 2015 12:00
We didn’t validated windows 8.1 on this system but you can try to perform a power drain and update the BIOS to the latest version you find in the Dell support site.