UNSOLVED
M
milehighxr
19 Posts
0
8041
October 11th, 2012 22:00
Alienware MX14R2 display issues
I have the above laptop purchased form BBY in August, and now the display is flickering and having "quasi-pscadelic" color changing issues as I am typing. Specificly occurring when touching the period, backspace, and p keys. Probably others in that area too. Kinda peeved, as I spent some good coin to get what I expected to be a realtively high quality PC, and now I'm having issues less than 2 months after purchase(bought at end of August). I am updating all the video drivers now, from Dells website, but I doubt it is a driver issue. I've never had an issue with a Dell before now, don't fail me...
milehighxr
19 Posts
433
0
Posted October 12th, 2012 14:00
Does it in the BIOS too, and it is now doing it sometimes when i rest my hand one the palm rest. Do I need to take this back to BBY, and have them look at it under the extra warranty I bought? I really do not want to be with out this for long. Also my drivers are up to date. Bios version is A03 if that matters.
DELL-Ravi Ch
Moderator
•
7112 Posts
433
0
Posted October 16th, 2012 03:00
Hi milehighxr,
There seems to be an issue with motherboard and the LCD connectivity as flickering is increasing on the screen.when you press the keys on the keyboard. It would require servicing.
Alienware-L_Por
842 Posts
433
0
Posted October 16th, 2012 09:00
Can you please let us know if it also happens on an external LCD while you are in Windows. If not then please send us an e-mail to AWSocialMedia@dell.com with your service tag, phone number and a brief description of the issue and we'll get back to you as soon as possible.
DELL-Ravi Ch
Moderator
•
7112 Posts
435
0
Posted October 11th, 2012 23:00
Hi milehighxr,
I’d suggest that you go into the BIOS and try pressing the period key, ‘Backspace’ key, and ‘p’ key and check if you see the flickering on the screen
Do write back with the results.