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HoubenM

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11 years ago

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HoubenM

4 Posts

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14775

May 31st, 2015 13:00

Alienware 17 - abnormal shutdown problem

Hello everybody,

So i have this issue on my laptop that I have for about a year now. It is keeps shutting down after a few minutes of gaming and sometimes even surfing. No warning screen, just a total shutdown of the system. Afterwards, I often cannot restart it right after the shutdown, but you can hear that it "tries" to start up (just a soft sound, not longer than half a second). After having waited a few seconds it sometimes says that the battery charging has been temporarily disabled, this, however, does not always show.

What I have done already:

- Check the temperatures: while gaming, it doesnt go over 65-70 degrees celsius. The fans are cleaned, the thermal paste is fine.

- Anti-virusscan: no problems dicovered.

- BIOS and drivers are up-to-date, and a pre-boot scan showed the system (CPU, GPU,...) was fine.

- I dont know if its the power supply (GA240PE1-00), but the pre-boot scan said it worked. I might add that error Kernel-Power (41) gets listed in the log after a shutdown

*Maybe the mobo can't supply enough power to the GPU?

I really dont know what to de else to solve this problem, and other forums dont offer an answer...

  • Milena M458

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    Posted June 1st, 2015 14:00

    Try using blue screen viewer so we can check if a blue screen is the one causing the shut downs.

    As well have you checked the temperature of both the video card and the processor when the system is idle and under stress?

  • HoubenM

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    Posted June 1st, 2015 19:00

    Well, as I said, the shutdown is very abrubt, no blue screen, nothing. (and how and when should i use the bluescreenview?)

    I use speedfan to monitor the temps and they dont go over 70-ish under stress

  • Milena M458

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    Posted June 2nd, 2015 08:00

    Check out this article it will show you how to use the Bluescreen view. 

    Let me know if the system reports any error code. 

  • HoubenM

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    Posted June 2nd, 2015 11:00

    I have done as you suggested, but Bluescreen View shows no error.

    I ran DIAGNOSTICS (after pressing F12 while during bootup) both quick test and THOROUGH, but neither of them showed any problems.

    I checked my event log and the following showed: Kernel-Power (41). This indicates the laptop has not been shutdown cleanly.

    this is the log:

    -<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    -<System>
     <ProviderName="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
     <EventID>41EventID>
     <Version>3Version>
     <Level>1Level>
     <Task>63Task>
     <Opcode>0Opcode>
     <Keywords>0x8000000000000002Keywords>
     <TimeCreatedSystemTime="2015-06-03T09:44:34.835958400Z" />
     <EventRecordID>1337EventRecordID>
     <Correlation/>
     <ExecutionProcessID="4" ThreadID="8" />
     <Channel>SystemChannel>
     <Computer>MaartenComputer>
     <SecurityUserID="S-1-5-18" />
     System>
    -<EventData>
     <Data Name="BugcheckCode">0Data>
     <Data Name="BugcheckParameter1">0x0Data>
     <Data Name="BugcheckParameter2">0x0Data>
     <Data Name="BugcheckParameter3">0x0Data>
     <Data Name="BugcheckParameter4">0x0Data>
     <Data Name="SleepInProgress">0Data>
     <Data Name="PowerButtonTimestamp">0Data>
     <Data Name="BootAppStatus">0Data>
     EventData>
     Event>
  • Milena M458

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    Posted June 4th, 2015 15:00

    If the system is still under warranty send me a PM with your service tag and a brief description of the problem otherwise I will recommend you to take it to a local repair shop so they can check it for you.