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XPS 13 (2015 Dev Ed) glitchy trackpad issue
Just received the new XPS 13 Dev Ed today. The trackpad is very glitchy and I'm getting a lot of this kind of thing in /var/log/syslog. What gives? Any known solution?
Apr 22 19:46:08 eric-XPS-13-9343 kernel: [ 6052.324908] psmouse serio1: TouchPad at isa0060/serio1/input0 lost sync at byte 4
Apr 22 19:46:08 eric-XPS-13-9343 kernel: [ 6052.324918] psmouse serio1: issuing reconnect request
Apr 22 19:46:10 eric-XPS-13-9343 kernel: [ 6053.774036] psmouse serio1: TouchPad at isa0060/serio1/input0 lost sync at byte 4
Apr 22 19:46:10 eric-XPS-13-9343 kernel: [ 6053.786031] psmouse serio1: TouchPad at isa0060/serio1/input0 - driver resynced.
Apr 22 19:46:15 eric-XPS-13-9343 kernel: [ 6059.023085] psmouse serio1: TouchPad at isa0060/serio1/input0 lost sync at byte 1
Apr 22 19:46:15 eric-XPS-13-9343 kernel: [ 6059.024098] psmouse serio1: TouchPad at isa0060/serio1/input0 lost sync at byte 1
Apr 22 19:46:15 eric-XPS-13-9343 kernel: [ 6059.025161] psmouse serio1: TouchPad at isa0060/serio1/input0 lost sync at byte 1
Apr 22 19:46:15 eric-XPS-13-9343 kernel: [ 6059.026229] psmouse serio1: TouchPad at isa0060/serio1/input0 lost sync at byte 1
Apr 22 19:46:15 eric-XPS-13-9343 kernel: [ 6059.027365] psmouse serio1: TouchPad at isa0060/serio1/input0 lost sync at byte 1
Apr 22 19:46:15 eric-XPS-13-9343 kernel: [ 6059.027380] psmouse serio1: issuing reconnect request
Apr 22 19:46:50 eric-XPS-13-9343 kernel: [ 6093.978530] psmouse serio1: TouchPad at isa0060/serio1/input0 lost sync at byte 1
Apr 22 19:46:50 eric-XPS-13-9343 kernel: [ 6093.979686] psmouse serio1: TouchPad at isa0060/serio1/input0 lost sync at byte 1
Apr 22 19:46:50 eric-XPS-13-9343 kernel: [ 6093.989458] psmouse serio1: TouchPad at isa0060/serio1/input0 lost sync at byte 4
Apr 22 19:46:50 eric-XPS-13-9343 kernel: [ 6093.990587] psmouse serio1: TouchPad at isa0060/serio1/input0 lost sync at byte 1
Apr 22 19:46:50 eric-XPS-13-9343 kernel: [ 6093.991607] psmouse serio1: TouchPad at isa0060/serio1/input0 lost sync at byte 1
Apr 22 19:46:50 eric-XPS-13-9343 kernel: [ 6093.991617] psmouse serio1: issuing reconnect request
Apr 22 19:46:53 eric-XPS-13-9343 kernel: [ 6096.824071] psmouse serio1: TouchPad at isa0060/serio1/input0 lost sync at byte 1
Apr 22 19:46:53 eric-XPS-13-9343 kernel: [ 6096.825210] psmouse serio1: TouchPad at isa0060/serio1/input0 lost sync at byte 1
Apr 22 19:46:53 eric-XPS-13-9343 kernel: [ 6096.834821] psmouse serio1: TouchPad at isa0060/serio1/input0 lost sync at byte 4
Apr 22 19:46:53 eric-XPS-13-9343 kernel: [ 6096.835844] psmouse serio1: TouchPad at isa0060/serio1/input0 lost sync at byte 1
Apr 22 19:46:53 eric-XPS-13-9343 kernel: [ 6096.836969] psmouse serio1: TouchPad at isa0060/serio1/input0 lost sync at byte 1
Apr 22 19:46:53 eric-XPS-13-9343 kernel: [ 6096.836978] psmouse serio1: issuing reconnect request
Apr 22 19:46:55 eric-XPS-13-9343 kernel: [ 6098.742528] psmouse serio1: TouchPad at isa0060/serio1/input0 lost sync at byte 1
Apr 22 19:46:55 eric-XPS-13-9343 kernel: [ 6098.743594] psmouse serio1: TouchPad at isa0060/serio1/input0 lost sync at byte 1
Apr 22 19:46:55 eric-XPS-13-9343 kernel: [ 6098.744710] psmouse serio1: TouchPad at isa0060/serio1/input0 lost sync at byte 1
Apr 22 19:46:55 eric-XPS-13-9343 kernel: [ 6098.754178] psmouse serio1: TouchPad at isa0060/serio1/input0 lost sync at byte 4
Apr 22 19:46:55 eric-XPS-13-9343 kernel: [ 6098.755243] psmouse serio1: TouchPad at isa0060/serio1/input0 lost sync at byte 1
Apr 22 19:46:55 eric-XPS-13-9343 kernel: [ 6098.755254] psmouse serio1: issuing reconnect request
DELL-Jared D
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Posted April 23rd, 2015 11:00
That is, if you ordered the DE, ProSupport is what should be bundled with your system.
DELL-Jared D
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350 Posts
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Posted April 23rd, 2015 11:00
ProSupport is our business class support.
We would need ProSupport to get your service tag so we can look into why you're having this issue. All 2015 XPS 13 DE's should be free of this issue.
DELL-Mario L
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Posted April 23rd, 2015 12:00
Hopefully they can make sense of the issue. In the interim, you can add "psmouse.resetafter=0" to your kernel command line and it will work around the issue.
Ditto here. Received the Developer Edition today and same touchpad issues as described, as well as same sort of stuff in /var/log/syslog. Every once in a while I'll also get the repeated key issue happening.
I'll reach out to ProSupport early next week.
FYI: Bios version is A03 and the wifi chipset is Broadcom BCM4352. I thought the developer edition is supposed to come with an Intel WiFi card.
Out of the box, my day-old XPS 13 Dev Ed (9343) was unusable due to trackpad stuttering and random jumps.
As noted above, adding "psmouse.resetafter=0" to /etc/default/grub, then doing a "sudo update-grub" fixed the issue.
The latest kernel, 4.0xxx, also fixes the mouse, but breaks the broadcom WIFI.
Since this laptop didn't offer any encryption when it stepped me through the set up process, I'll have to rebuild this from scratch anyway, so will likely play about Kernel 4.0 further - using a USB-ethernet to download the bw43-firmware package. Certainly, using Kernel 4.0 briefly, everything else seemed to work - brightness, audio, media keys, etc, so I'm hopeful that if I can get the WIFI going, that will be the simplest method for getting this laptop both usable and secure.
DELL-Jared D
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350 Posts
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Posted April 23rd, 2015 10:00
Can you contact ProSupport? We need to be able to check when exactly yours was built.