UNSOLVED

FranB89

updated

7 days ago

F

FranB89

5 Posts

•

19 Points

0

59

November 7th, 2026 14:14

USB\VID_27C6&PID_638C

Hi, I have this hardware device on my dell latitude 5440 and I'm not able to install any driver to work with it. It appear as Goodix USB2.0 Misc, but this is, in theory, my fingerprint scanner who also is my power button. The drivers on website doesn't work, for me exact model. The fingerprint is 5XWC3.

 

Any idea or solution?

 

Thanks in advance!

 

 

Fran 

  • ejn63

    12 Elder

    •

    31838 Posts

    •

    156244 Points

    5

    0

    Posted November 7th, 2026 15:10

    What operating system and version?

     

  • FranB89

    5 Posts

    •

    19 Points

    5

    0

    Posted November 7th, 2026 15:17

    @ejn63​ sorry, Windows 11, 26H2

  • ejn63

    12 Elder

    •

    31838 Posts

    •

    156244 Points

    5

    0

    Posted November 7th, 2026 16:45

    @FranB89​ 

     

    Do you also have the Control Vault software loaded?

     

  • FranB89

    5 Posts

    •

    19 Points

    4

    0

    Posted November 7th, 2026 20:24

    @ejn63​ yeso have it installed, but my concer is if I need some physical device in adition because my dell haven’t the fingerprint when I bought. Now it installed properly, physically I mean