UNSOLVED
latitude 3490 Bluetooth Problem
Hello everybody, I’m facing Bluetooth problem with Dell latitude 3490 laptop. In BIOS menu I found Bluetooth option is disable (check attachment). When I checked my System Configuration on Dell support portal, its showing “no Bluetooth driver” (check attachment). I’ve checked this wireless card with another laptop, its working normally.
For your information operating system is Windows 10 64bit.
Anyone can advise me what can I do now?Wireless card is installed but Bluetooth is disable.
Same WirelessCard in different laptop
SystemConfiguration on Dell Support Website
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Posted November 2nd, 2019 21:00
I've tried the driver earlier. Actually the problem I found is, Bluetooth option is unchecked and hidden in BIOS.
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Posted November 29th, 2019 05:00
Did you solve that? I have the same problem with a Latitude 5290. Thanks!
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Posted November 29th, 2019 23:00
Hi Rcheida,
The problem not solved yet. After contacting Dell Support I came to know that, the Bluetooth is disable from firmware level. Only Motherboard replacement can resolved the issue.
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Posted October 23rd, 2020 14:00
Hello did you change the mainboard or did you find another solution?
Mary G
6 Operator
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20095 Posts
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Posted November 2nd, 2019 08:00
Your photos will not show up until approved by moderators which might not happen until Monday. Try connecting a bluetooth device to see if that activates it. Or try reinstalling the driver--
Dell customized drivers for your model are here-
https://www.dell.com/support/home/us/en/19/product-support/product/latitude-14-3490-laptop/drivers