Hello edwinpallo,

With the error that you are getting you will need to open a support case, so support can run some internal commands to clear the error. The commands that support will run is only for support and partners.

@edwinpallo , how was BBU tested? check this KB:

000081425 : https://www.dell.com/support/kbdoc/en-us/000081425/isilon-gen6-addressing-generation-6-battery-backup-unit-bbu-test-failures-event-id-900160008

Hello everyone,

Thank you for the instructions. I’ve already reviewed and tried the procedure, but unfortunately, it didn’t work.

("000081425 : https://www.dell.com/support/kbdoc/en-us/000081425/isilon-gen6-addressing-generation-6-battery-backup-unit-bbu-test-failures-event-id-900160008")

While checking the documentation, I came across a manual titled “Isilon Generation 6 – Replacing a Battery Pack”, which states that the entire kit should be replaced.

My question is: would this process also work if only the battery is replaced, or is it mandatory to change the whole kit?

I’d like to be sure before attempting to replace just the battery, as I want to avoid causing further damage to the unit, which is already in a critical condition due to the state of the existing batteries.

Could someone please confirm whether it’s possible to carry out this procedure using only the battery, or if it simply won’t work?

Thank you in advance for your help.

Kind regards,

Hello edwinpallo,

You can just replace the batteries for the BBU. Here are the steps to follow as well as a video that shows how to replace the batteries.

To replace the battery in an Isilon A2000, follow these steps:

1.       Identify the Battery Backup Unit (BBU): Locate the BBU in the chassis of the A2000.

2.       Power Down the Node: Ensure that the node is powered down before proceeding with the battery replacement to avoid any data loss or hardware damage.

3.       Remove the Old Battery: Carefully disconnect the old battery from the BBU. Make sure to handle the battery with care, following safety guidelines for lithium batteries.

4.       Install the New Battery: Connect the new battery to the BBU, ensuring that it is securely attached.

5.       Power Up the Node: Once the new battery is installed, power up the node.

6.       Run a Battery Test: After the node is powered on, initiate a battery health test to verify that the new battery is functioning correctly. This can be done using the command:

# isi_hwmon -s

7.       Check the Status: Monitor the battery status using the command:

# isi_hw_status

8.       Log Results: Review the logs to confirm that the battery test has passed and that the new battery is recognized by the system.

For further assistance or detailed instructions, refer to Dell's official documentation or contact Dell support.

https://www.dell.com/support/contents/en-us/videos/videoplayer/FRU-Video-Replace-Battery-Backup-Unit-in-6th-Generation-nodes/1705820058803924202

@DELL-Sam L​ I am in the same situation when node reports 100% charge on battery and state of health 100% but " Status: Not ready and enabled". I did run isi_hwmon -s, but don't see any changes in the status. Could you please share which logs store battery test results? Anything else needs to be done to enable battery?

@edwinpallo​ were you able to fix this problem? could you please share the results?

Hello Neosca,

What is your current onefs version? How long after you ran the battery test did you check the status?

@DELL-Sam L​ thank you so much for your quick reply. I am on version 9.8.0.2. I tried multiple batteries, waited about 2 hours each time. Reinstalled old battery back 1.5 hours ago and still getting the same Battery 1 Status: Not ready and disabled message:

NOTICE:       Battery 1 Status: Not ready and disabled 
NOTICE:                 Status: 01 01
NOTICE:            BIST result: 00 00
NOTICE:      Self test results: 00 00
NOTICE:            Fault state: 11
NOTICE:   watchdog reset count: 00
NOTICE:         Battery faults: 00
NOTICE:        State of charge: 100.00 %
NOTICE:  Discharge cycle Count: 62.00 cycles
NOTICE:           Service life: 2581.00 days
NOTICE: Unpowered storage life: 0.00 days
NOTICE:           Input faults: 00
NOTICE:  Battery output faults: 00
NOTICE: Battery output voltage: 10.20 V
NOTICE: Battery output current: 0.00 A
NOTICE:   Temperature 0 Faults: 00
NOTICE:          Temperature 0: 31.65 C
NOTICE:   Temperature 1 Faults: 00
NOTICE:          Temperature 1: 34.55 C
NOTICE:   Cell faults/warnings: 00 00
NOTICE:         Cell 0 voltage: 3.38 V
NOTICE:         Cell 1 voltage: 3.39 V
NOTICE:         Cell 2 voltage: 3.42 V
NOTICE:        State of health: 100.00 %
NOTICE:       Storage capacity: 0.00 WHr
NOTICE: Time to full of charge: N/A
NOTICE:          Time to empty: N/A

2025-11-25T16:15:00.083463-05:00 <3.5> ... isi_hwmon[9870]: Manual override detected. Forcing battery test

Hello Neosca,

When your replaced the BBU on your system did you purchase the batteries from DellEMC or a EMC reseller or were they pulled from another system? Have you tried to use the following KB to resolve your issue? https://www.dell.com/support/kbdoc/en-us/000081425/isilon-gen6-addressing-generation-6-battery-backup-unit-bbu-test-failures-event-id-900160008

Hi, @DELL-Sam L​ Purchased new batteries from reseller. Tried multiple different batteries. I did follow instructions from this article - deleted battery related events and then run test. Every test ends with the same "failed" result.