UNSOLVED
Proven Professional Account Issue - Cannot receive password reset email
Dear Dell Certification Support Team,
I have a Dell EMC Proven Professional CertMetrics account.
I forgot my password, and I cannot receive password‑reset emails. I have checked spam/junk folder and added sender to safe list, still no email received.
My information:
Full Name:于海强
Pinyin Name:yuhaiqiang
Exam year: 2018-2019
Exam city:beijing china
Company at exam time:深圳市卓优数据科技有限公司
Please help me either:
1. Reset my existing account, OR
2. Migrate all my certification credentials to my new personal email
<To protect you, your private information was removed from public view. All applicable data was saved to your private Case. DELL-Admin>
(edited)
Dell-Alan T
Dell Learning
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28 Posts
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130 Points
1
0
Posted August 26th, 2026 06:54
Hello @tzoking ,
Thank you for reaching out to the Dell Learning Community.
For account-specific issues such as password reset failures, email address changes, account recovery, or certification record migration, the Community team is unable to access or modify CertMetrics account information on your behalf.
When submitting your request, please include as much information as possible, such as:
For your privacy and security, we also recommend avoiding posting personal information such as full names, email addresses, or certification details publicly in the community forum.
Once the support team receives your request, they will be able to investigate the account and advise on the available recovery options.
Thank you!
Best Regards,
Dell-Alan T
Dell Learning - APJC
#IWork4Dell
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