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gfz-marco

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October 21st, 2022 02:00

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Thunderbolt Dock WD22TB4 - annoying fan noise

Recently I got my Latitude 5431 and a WD22TB4 docking station.

The noise from the Docking Station drives me crazy!

It's not that loud, but it sounds as if the fan is speeding up and slowing down all the time. This is very noticeable and really annoying

I've done all possible OS Updates and Firmware Upgrades, without any change.

Anything I could do besides returning and/or refunding this?

  • CGOAC

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    Posted November 22nd, 2022 07:00

    Same issue here! It sounds like it's constantly revving up and down. It doesn't matter if I just turned it on, or if it's been running for hours. I can't believe no one else has responded. Did you ever get this fixed? Or did you have to replace it?

  • Ernikas99

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    Posted January 2nd, 2023 04:00

    I'm facing the same problem with Dell XPS 15 (9520) and WD22TB4. The noise is very pester.

    Even the laptop fans are working with less noise.

  • loki__

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    Posted January 3rd, 2023 10:00

    Same problem here. New XPS 15 laptop connected to the dock. The problem mainly occurs when the laptop is closed and an external monitor is used. The monitor is connected via HDMI.

  • Ernikas99

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    Posted January 9th, 2023 07:00

    Yes, I'm using a closed laptop and connecting to the external monitor by HDMI.  It does not matter laptop is closed or not. I couldn't check, but I could not believe it was somehow related to HDMI

     

  • aminvali

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    Posted January 27th, 2023 08:00

    Same here. It goes from 0 to 100 in 2 sec only to rev down to 0 again the next seconds and repeat this for a minute until it stopped.

     

    an hour later did the same thing. very annoying. I wish it stayed at 50% or even 100% all the time, the quick rev up and down is so weird. I've had it for a month and this happened only today.

  • hxtdell

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    Posted May 5th, 2023 03:00

    I have the same problem with Dell Dock Fan annoying operation.  My WD22TB4 is less than 1 year old.  The fan is reving up to max speed for 1 second and rev down.  It does this continously for may be 3-5 minutes then stop.  The fan sound is very loud and get on my nerve.  My room AC is set at 67F so it is not heat problem.  I opened the box, blowed out the dust with air  with no luck.  I submitted the service request, Dell did not read my complaint obviously and sent me a fan for my laptop.  

  • Rob-01

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    Posted May 19th, 2023 07:00

    I am facing exactly the same problem. Due to a lease replacement at my company, I am forced to switch from the WD19.. to the new WD22..


    WD19.. worked completely fine, the new docking station is much worse in terms of noise.


    Actually I expected an innovation, very disappointing and no solution in sight. Or is there anything I can do?

  • GleCas

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    Posted June 21st, 2023 23:00

    +1

    I am having this problem too.

    I switched from the WD19 which was fine. Now I got these annoying fan sounds in a "wave" pattern (quiet yet annoyingly noticeable) woOOoouw, woOOOouw.... in a 2-second frequency or something. Annoying!

    I am using a Latitude 5430 with WD22TB4.

    Dockingstation firmware:

    • MST: 05.07.01
    • Gen1 Hub: 01.21
    • Gen2 Hub: 01.49
    • NVM: 38.00
    • EC: 01.01.00.05
  • HelpMeDell71

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    Posted September 20th, 2023 18:33

    Hi.  I just bought one 2 days ago.

    "Upgraded" from the TB16.

    It is not the fan noise itself that bugs me (that is quite soft), it is that the fan noise is not constant.  Wrrrrroooooorwwww.... Wrrrrroooooorwwwwww.... Wroooooo....oooooo....ooooorrrrrwwwwww.... Wroooooowrrrr....

    I think I could tune it out if it was constant.

    Just installed the new drivers yesterday (19 September 2023).

    Running a Dell XPS17 at 4K with external FHD HDMI monitor.

    Lord, please make it stop - driving me mad!

  • robert_thor

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    Posted September 22nd, 2023 04:53

    Yeah, same here. Can't beleive noone from Dell has responded to this though. I have a brand new Latitude 5540. Latest drivers with everything.

    I'll see if i can get a hold of a second DP-cable. or maybe a usb-c. haven't looked up the ports yet. I have two lenovo thinkvision 27" monitors hooked up here in my home office. and normally i have three of them, at the "real" office...