
UNSOLVED
Pro Max 16, defective Touchpad
Out of the box (box in pristine condition) touchpad sticks on front frame and does not release- unusable. I say “defective” - not damaged. Anyone else have similar problem? I’ve been buying Dells exclusively for 25 years for personal and for corporate usage and not had a problem till now. And a bit dismayed at support. I would think that QA would not have accepted this.
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anne_droid
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Posted January 16th, 2026 10:30
Hi
Return/Reject the device, and hopefully the replacement will be acceptable.
Kind Regards
anne_droid