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WillG568

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10 months ago

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WillG568

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January 15th, 2026 19:29

Pro Max 16, defective Touchpad

Out of the box (box in pristine condition) touchpad sticks on front frame and does not release- unusable. I say “defective” - not damaged. Anyone else have similar problem? I’ve been buying Dells exclusively for 25 years for personal and for corporate usage and not had a problem till now. And a bit dismayed at support. I would think that QA would not have accepted this.

(edited)

  • anne_droid

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    Posted January 16th, 2026 10:30

    Hi

    Return/Reject the device, and hopefully the replacement will be acceptable.

      Kind Regards  

                                         

      anne_droid

     

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