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OpenManage Version 3.10.0 (Build 169) behind VPN network cannot update client
Management is sitting in a secure vlan (A) and nat to a VIP (B) and reach customer hosts successfully
Customer host see VIP (B) coming and respond to any inventory job requests.
If an update job is request to update firmware, the Customer host try to connect to the native management host IP (A) instead of VIP (B) and surely timed out.
This was detected by wireshark on customer side
I guess there is a solution for this?
Thank you
DELL-Young E
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Posted June 11th, 2023 16:00
Hello thanks for choosing Dell.
“native management host IP (A)” -> Is this idrac IP or is this the IP that has OMSA on?
instead of VIP (B) and surely timed out
->How does the DNS record on your Host look like at this moment?
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DELL-Charles R
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Posted June 12th, 2023 11:00
Hello Spaquette,
3.10.1 added a function where the appliance tasks use the FQDN instead of IP, which should then get routed to the VIP on the network (See attached image).
If that doesn't work; please call in to Support directly to set up a support case. We would want to write up a business case for this feature.
DELL-Charles R
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Dell Technologies | Enterprise Support Services
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