My order number is  851898866

Name Kamal Lalwani

Phone number 9372198318

There is nothing left private. I would love to provide more details to any caller so long as I am saving them from this Dell mess. It has already costed Dell more than 2 weeks to solve this issue.

Hi,
I'm sorry about the late response caused due to spike in volume. 
This is not the experience we would want our customers to go through. I've reviewed your case and do see that the Customer Care team is working internally on this. I see you've emailed the team on this. I will follow up with them and have this concern raised. They should write back to you soon.

I've made note of the order details. I request you to edit or remove the message from the public post due to the security of your personal information .

Regards,
Pamyaphi

I understand you are upset about the situation. I've forwarded the information to the regional team so that they can look into this for you. 

Regards,

Pamyaphi

Yes, for this I totally agree with you. As this exactly  with dell has being doing for past 2 weeks. "JUST LOOKING" but doing nothing

Now here comes the best part of this roller coaster ride. Despite of my request to cancel the order due to non compliance of the product ordered and description mismatch in the order data sheet, here they have been checking & checking and on the other hand the courier standing at my door steps with the delivery. This really show the attitude of the customer service center. You keep on baking like dogs, we care a . We will do whatever we have to do. As a customer you only have to accept what is served to you. You as a customer was, is and will be always under Dell toe so you have commited the most serious of trusting Dell and making 100% payment which leaves you with no rights at all. God bless poor Dell customers who have put their hard earned money in Dell products.

please keep this bed time stories for your grand children, I ama 53 year old adult. Once upon a time there was a customer called Kamal L who had dared to buy a Dell product without reviewing the customer community page. I just want to ask you why do you accept so many orders when you are incapable of handling them? I can very well understand delay of 1 day, 2 days, 1 week at the most. But if in 3 weeks also you are unable to solve the issue clearly shows your intentions were to never bother to solve it at the first place. Or might be thinking why waste time on customer you have already fooled into your trap. Why not utilize this time to trap in more fools like me.

I'm sorry you feel this way.

I understand you've been intouch with our regional team with regards to this.

We've also follow up with them to have this reviewed for us.

I'm sorry this is taking longer than expected due to the current situation. We will keep you updated as soon as they reply to us.