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I recently bought a G3 Gaming Laptop from Walmart that comes with the Intel Gaming Bundle. There was no invoice, card or indication of a master code on the email receipt. I contacted Walmart and they told me to contact Dell. Before I call I wondered if all I need to do is register the laptop to my Dell account and wait for an email with the master code. Thanks.
Dell-SreejithR
6 Operator
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3398 Posts
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Posted December 4th, 2018 07:00
Thank you for your message. Was there any flyer with the computer that said the gaming bundle is included?
Is the game bundle already installed?
For my reference, please click on the message tab next to your avatar– click “New Message” & search for my Dell username (Dell-Sreejith R) & send a private message with the service tag/ order number, registered name & email address. I will have this checked with the sales team & assist you further.
I also purchased my G3 from Walmart. The Walmart store front on the website said:
Dell G3 Gaming Laptop 17.3" Full HD, Intel Core i7-8750H, NVIDIA GeForce GTX 1050 Ti 4GB, 1TB HDD + 128GB SSD, 16GB RAM, G3779-7927BLK-PUS Gaming Bundle included
and:
Purchase a qualifying Dell G Series Laptop with an Intel Core i5 or i7 processor and youll receive the Intel Gaming Bundle which includes $180+ worth of games. Top titles include Final Fantasy XV, Stable Orbit, DiRT 4, and Dreadnought. Program ends March 31, 2019. Code to be sent up to 30 days after purchase by e-mail.
When the computer arrived there was no information at all about this gaming bundle. How does it work? Do I need to contact Intel?
When I tried to register via the Dell software installed on the computer it didn't seem to work, it never asked me for my name or information, so I registered via my existing Dell account on the Dell website.
I did not realize the code is to be sent via email within 30 days of purchase. I purchased the g3 on Nov 26 and registered it on my Dell account Dec 4. So I may be rushing things. As worm1957 says is registering it on a Dell account is the proper way to go then wait until you receive an email?
CrimsonZephyr
2 Posts
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Posted December 9th, 2018 14:00
I also had this issue I bought this https://www.walmart.com/ip/Dell-G5-Gaming-Laptop-15-6-Full-HD-Intel-Core-i5-8300H-NVIDIA-GeForce-GTX-1060-6GB-256GB-SSD-1TB-Storage-16GB-RAM-Windows-10-Beijing-Red-G5587-5559RE/236195635 bundle. You can see it includes the games and I did not receive them
Dell-SreejithR
6 Operator
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3398 Posts
5377
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Posted December 10th, 2018 12:00
Thank you for your message. I had escalated this issue to our sales team & have a confirmation that this is not a Dell offer.
The free game is a Walmart offer & managed by the retailer directly & not by Dell.
andresg.txt
4 Posts
5250
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Posted December 18th, 2018 20:00
Hi, I contacted Walmart regarding this issue after I bought my G5 5587 and they told me the opposite: it is not a Walmart offer and that I should contact Dell in order to get my code.
andresg.txt
4 Posts
5836
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Posted December 22nd, 2018 12:00