UNSOLVED
Dell Customer Sales lied about delivery date
I ordered a XPS 8950 last week with the help of a Dell Sales representative.
He stated that he would give me "2 day expedited shipping" AND that my system "would be delivered no later than February 8th".
I made it clear in the beginning that delivery date was important to me before I would make the decision to place the order.
I looked at the status of my order yesterday and discovered that the current delivery date is March 9th.
I called Dell Customer Sales to discuss this further yesterday.
Their excuse for the delay is the shortage of Nvidia GPU cards worldwide.
I understand that there is a shortage of semiconductors worldwide, BUT the original Sales Representative should not have promised me a shipping date of February 8th.
I should have been made aware of that before placing the order.
I believe that the Sales Representative misled me about the delivery date so that he could secure his sales commission.
I might have ordered a different Dell computer OR looked at another manufacturer.
Beware of what you are promised by the Sales representatives.
I am NOT Happy with Dell right now...
Dan432100
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Posted February 8th, 2022 07:00
Sadly @M2022 your story is not unique. The shipping dates Dell provides are "estimates" (get used to hearing that) and anything but a guarantee.
The real problem is that the "estimates" that Dell is giving are for dates they clearly should know (and probably do know) they cannot meet. These dates are not being given in good faith and Dell has been perpetrating this deception for years; this forum itself is a testament to Dell's knowing and willful deception with these "estimates".
For whatever reason, Dell simply will not be forthright and honest with their customer and set a realistic expectation for the products/services they are offering. I personally tend to believe that they do this because if they were honest, as you mentioned, you might actually consider taking your business elsewhere.
Good luck!!!