Less then a week old M15 R2 OLED and the screen doesn't turn on randomly when starting or waking from sleep (seems to happen more when waking from sleep vs boot). I'd say it's about 90% of the time its not turning on the first time I try to wake it. I know the computer is actually awake because if I hook it up to an external monitor while the screen is blank I get the Windows login. I have to reboot or hit the power button to put it back into sleep and wake it up again 4 or 5 times before it turns on.
If I hook it up to an external monitor there is no problem at all. I'm hoping it's a software issue but I've re-installed windows and put on minimal alienware software (so no tobi exp etc).
Anyone else have the issue? I'll obviously be opening a support ticket but I figured I'd ask (search didn't yield much) before I do since it will be easier to fix myself if there is a solution.
Thanks for this. Mine has the exact same issue (OLED panel). After it has booted, closing the lid so it sleeps, then reopening the lid fixes it everytime, but it is not something you should have to put up with on an expensive laptop.
Wonder why they didn't just replace your motherboard?
palmor
7 Posts
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Posted April 15th, 2020 04:00
Just in case someone finds this. Went through all the troubleshooting steps and nothing fixed the issue so Alienware is replacing the laptop.