Yes bro, you gotta contact support, then answer questions to connect to a real agent, then they email it to you after you sign a pre release form I’m currently waiting because they don’t operate on the weekend but please lmk if you prevail from the problem with these bios 🫱🏽‍🫲🏻 love 

@DELL-Nat M​

I am hoping you can assist. I followed the steps in your post, but I am stuck in a loop. Support is stalling my I-REV BIOS firmware patch because the ownership transfer system is failing for my refurbished unit. I have a <To protect you, your private information was removed from public view. All private data was saved to your private Case. DELL-Admin> that is active, and my invoice ready from when I purchased the rig back in 2022, but the chat agents are just making me wait 24-48 hours to escalate the same issue three times now. Can you please assist in bypassing this and triggering the agreement so I can fix this TPM issue? I would love to be able to play Call of Duty again. I miss my game. 

@DELL-Nat M​ I’ve asked MULTIPLE times for the update, and nothing. I’ve asked for my case to be escalated several times over the past four days, and nothing. Please take over my case or DM me because I can’t initiate the DM. This is completely out of hand, and I’m being told over and over again “kindly allow me 4-5 minutes to check” followed by “we will update you within 24-48 hours” and it’s completely unreasonable/unacceptable. 

@Crench​ bro all you gotta do is contact them here, do the automated messages, connect to an agent, they ask for your service tag, email, and then you sign a pre release form THAT WILL COME WITH 24-48 hours, then another 24 hours to get the link fam, your not the only person with a dell motherboard G, and keep checking your email cause you probably missed it, and if 24-48 hours go by, then you reply to the email dell support already sent and tell them tighten up! Dell support also doesn’t operate on weekends, I got my irev bios and been streaming past 2 days g 

@TheBoyyySkiOnTikTok​

Nah I do appreciate the input bro, but I’ve been through that exact cycle for the last four -going on five days now. The issue wasn’t that I didn’t ask for it or miss the email; I was stuck in a loop where standard agents refused to escalate my case or provide a supervisor, even when I explicitly asked. It was incredibly frustrating to be honest, considering the DELL article clearly states that all affected users are entitled to the I-rev BIOS. My PC was purchased refurbished, so it was an ownership issue. For some reason they just would not get a supervisor or tell the truth about escalating the case. It was genuinely super strange and very frustrating. It wasn’t until today that I finally reached an agent who actually read the case details. They immediately connected me with a supervisor who pushed it to the Advanced Team within seconds of reviewing it. At least now the Advanced Team has the manual override needed for my unit. Hopefully, I'll be up and running soon.

@Crench​ I hear ya but I bout mines off marketplace they ain’t ask me nun of that lol but hopefully you get it fixed, another thing is they will send the I-rev file and it will download but when you open it it takes you to another link, then that’s the real download! 

@DELL-Nat M​ 

I'm trying to DM you my case number for the R10 I-rev BIOS but the direct message button just sends me to the homepage. Could you open the DM from your side? Thanks!

@DELL-Nat M​ i have the l-rev bios update file for my r 10 installed it and still cant play cod bo7 still say i need a bios update

@DELL-Nat M​ I attempted to do this, and over a period of 3 days, the agent finally told me that due to me purchasing my PC off of Ebay from a reseller, they were unable to give me this update. I am unable to play Call of Duty if I cannot get this update.  Any assistance is appreciated.