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Go to SolutionXPS15 - rear case touching RAM and crashing
I changed my xps battery last July and have recently been experiencing crashed / frozen laptop. On immediate restart i get the 2 amber 4 white warning which tells me RAM issue.
I cleaned RAM and rebooted without back case and all fine. When I put back case back on... crash.
When I inspect inside of back case there is copper sheet with a black matt coating. I can see that the RAM board has rubbed away the black coating to expose copper...
I believe new battery lugs are thinner that original so back cover touches RAM when I secure it...
I need a packer / fix suggestion?
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Posted March 8th, 2026 18:52
@Putters69
It might also help if you told our users which specific XPS 15? There are 9 models.#IWork4Dell
ejn63
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Posted February 13th, 2026 19:52
Cover the exposed metal with a piece of electrical (dielectric) tape. That will solve the problem.