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houming

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houming

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December 7th, 2021 08:00

XPS 9710 On-Board Diagnostics issue

Hi,

It has been happened few times especially in over night, and the XPS 9710 screen shows the following contents:

IMG_1835.jpg

After clicking "Continue", it becomes the OS Recovery stage (so of...).

 

Any suggestion?

Thanks.

  • houming

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    Posted December 7th, 2021 08:00

    Thanks for the reply.

    It does not happen to my XPS 9500... if both laptops have the identical issue and the power outage may be the cause.

     

     

  • JOcean

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    Posted December 7th, 2021 08:00

    Usually that happens if the system was not shutdown properly or lost power such as a brief power outage or possibly a flaky power bar connection.

    I am not a Dell employee...I am forum volunteer

    Serious work on an E5430 and constantly building and working on an i5-6500 Desktop

  • houming

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    Posted December 7th, 2021 09:00

    I am wondering that the issue may be caused by the USB peripherals?!

  • houming

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    Posted December 10th, 2021 12:00

    After clicking "Continue" on the On-Board Diagnostics, the next "Recovery" screen is:

     

    IMG_1838.jpg

    If disable OS Recovery option from BIOS, the "Recovery" screen will be the landing screen directly.

  • houming

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    Posted December 11th, 2021 04:00

    My XPS 9500 has the same issue now:

    IMG_1839.jpg

    IMG_1840.jpg

      

  • mneuroth

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    Posted December 12th, 2021 02:00

    Did you connect the USB-C adapter to HDMI and USB-A (Dell DA20 Adapter, which was delivered with your XPS 17) to your XPS 17? I discovered recently, that the USB-C adapter caused the screen which you saw above with my XPS 17 too. It also caused the behaviour, that the my XPS 17 9710 gets a DPC_WATCHDOG_VIOLATION blue screen after waking up from sleep mode when the sleep mode lasts more than 1 hour (see XPS 17 9710 Sporadic BSOD (DPC_WATCHDOG_VIOLATION) after resuming from modern standby mode - Dell Community). So I think, that my USB-C adapter has a hardware failure or the windows device driver has a bug. My XPS 17 works fine with several other USB-C docking stations, so I'm quite sure that the problem is caused by my Dell DA20 Adapter.

  • houming

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    Posted December 12th, 2021 05:00

    No, I am using Dell USB-C to USB-A adapter.

    Are we have the same blue screen?

  • mneuroth

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    Posted December 12th, 2021 11:00

    I saw this blue screen once, yesterday. Normaly I get the DPC_WATCHDOG_VIOLATION blue screen when I try to wake up the laptop after more than one hour in sleep mode. What do you mean with the "Dell USB-C to USB-A adapter". Is this not the adapter which is delivered with your XPS 17 9710? -> Multi-Port-USB-Typ-C-Adapter DA20 als Mitlieferung für XPS-Systeme | Dell Deutschland

  • houming

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    Posted December 12th, 2021 13:00