Clarke1

updated

8 years ago

C

Clarke1

16 Posts

2

13218

July 25th, 2018 04:00

XPS 9560 Realtek Audio Driver 6.0.1.8555 EQ not working

XPS 9560

Realtek High Definition Audio Driver

Version 6.0.1.8432, A09

24 Jul 2018

 

I tried everything, MaxxAudio Pro EQ is not working.

Previous driver was perfect in every way and never had problems updating until now.

Rolled back to 6.0.1.8216. Waiting for fix.


Thank you.

EDIT: 6.0.1.8555 has same problem

FINAL EDIT: 6.0.1.8569 (Release: 20 Dec 2018) fixed it on Windows 10 October Update. See Solution.

  • Clarke1

    16 Posts

    10372

    1

    Posted December 20th, 2018 15:00

    OMG, it works!!!

     

    Version
    Version 6.0.1.8569, A13
    Category
    Audio
    Release date
    20 Dec 2018
    Last Updated
    20 Dec 2018
     
     
    Took roughly 3/4 of a year, but it is fixed.
    Please never break it ever again.

    Thank You Dell
  • LarryGS

    92 Posts

    8893

    0

    Posted July 26th, 2018 09:00

    The equalizer works well here with the same laptop and driver. Try saving your adjustments as a new profile to keep them from reverting to default.

  • Clarke1

    16 Posts

    8878

    0

    Posted July 26th, 2018 14:00

    Sorry, this didn't work. I still have the same problem.

    Literally tried 20 combinations on installing, cleaning previous files, etc. I can not get Waves MaxxAudio Pro Equalizer working. When I uninstall manually and W10 installs the old version of Realtek (and Waves), everything works, but old driver has sound quality (and other system level) issues.

    I just wish that original 21 Jun 2018 driver was available to download. Some other drivers have an archive of old drivers, but not Realtek audio.

    I am thankful to anyone who has it and willing to share.

  • 8848

    1

    Posted July 27th, 2018 14:00

    exactly the same issue, I think it might have something to do with this year's windows 10 spring update

  • Clarke1

    16 Posts

    8817

    0

    Posted July 28th, 2018 06:00

    I am sometimes wondering, is there an official way to report bugs to Dell?

  • erpster05

    2 Intern

    •

    219 Posts

    8807

    2

    Posted July 28th, 2018 07:00

    try the following drivers (these were listed for the Dell XPS 13 9360 but may work on the XPS 15 9560):

     

    6.0.1.8475 A11 (recently released)

    6.0.1.8245 A12

    remember to uninstall the existing Realtek audio driver first before installing the new one.

    Note about Win10 v1803: the 1803 release of Win10 is still somewhat buggy, so revert to an older release of Win10 like 1709 if the 1803 version is causing more problems than the older Win10 release (and wait for MS to fix the problems with the 1803 update).  Use either wushowhide.diagcab or windows update minitool to hide any unnecessary updates (or hide the 1803 feature update if using an older Win10 version).

  • Clarke1

    16 Posts

    8789

    0

    Posted July 28th, 2018 09:00

    I don't want to beta test (but I tried your drivers with no luck). My real purpose with this thread is to point out to Dell that there is a bug in the audio software. And also, if Dell has official bug reporting system, so I could bypass this public forum.

  • Clarke1

    16 Posts

    8780

    0

    Posted July 28th, 2018 09:00

  • 8770

    0

    Posted July 28th, 2018 18:00

    Same audio issues here.  Have tried uninstalling and reinstalling mutiple times.  We really need access to the prior driver version. Speakers work for me bu Max audio software doesn't open and headphone jack doesn't work.

  • erpster05

    2 Intern

    •

    219 Posts

    8707

    0

    Posted July 31st, 2018 17:00

    page for all Dell XPS 15 9560 downloads:

    http://downloads.dell.com/published/pages/xps-15-9560-laptop.html

     

    there is no "bug reporting system" from Dell that I could find, Clarke1 so don't bother looking for one.