I am seeing this is a common problem for xps users, so maybe dell can actually take a look at this issue. Your technical support is absolute by the way. I've been having issues where my wifi drops on large loads. I've been having bluetooth audio drop periodically and bluetooth mouse is laggy sometimes when this happens. And fan is either always running, not running, and no matter what the laptop is always warm or excruciatingly hot. I have not posted to the dell community board to solve my issues so hopefully, I can get some luck here. Paid too much for this highly rated laptop to have these issues. Dell, I highly recommend making updates to fix these issues. We've been in contact and I would appreciate someone other than technical support helping out if an update cannot fix these issues.