I know. I and others have been signaling it since the July update.

Dell doesn't give a **bleep**.

I rolled back the driver.

Other option is to get rid of this bloody maxx audio and install a difeerent eq software.

The Waves utility is embedded with the Realtek driver.  In reality, when you install the second driver, you are doing so over the current one.  I am thinking some part of a driver is sticking and not allowing itself to be replaced.

On my 9365, which uses the same Realtek device as yours, I had installed a driver from another system to test.  After I reinstalled the correct driver I was getting terrible sound with distortions and not much control over sound quality.  Using the procedure I described, I got my sound back to normal.

Your system has an 8th generation processor which may have more capabilities when it comes to Modern Standby.  So such a difference between our systems may not allow me to encounter the problems you are having.  So I can't give you a definite solution, just try to help troubleshoot the problem.

I have seen several threads that mention changing settings in Waves does not effect their sound but I have not seen any fixes.  So maybe some questions to work through your configuration.

Are you running any third party audio software?  Do you run Chrome?

Is the problem with all devices and do you get the popup if you plug in a headset?

If you look at the Sound Output panel (Win version) then the properties for your output device, can you select a different bit version of your sound or what version are you showing?  Is spatial sound off?

If you open the Waves User Interface, what preset are you running.  I will assume picking one of the custom versions from the EQ Profile options makes no difference?  Did you install the Waves option from the second driver on the Dell site which gets the utility from the Microsoft store?

If you check in Device Manager and look in the System devices listing, do you show two Intel Smart Sound Technology entries.  Along with that, do you have Cortana set to respond to your voice?

Sorry about the number of questions, but the sound situation can spill over into more areas that just Waves.  When I reinstall sound drivers, I download the driver and go offline.  Then remove all traces of the Realtek/Intel Smart Sound drivers (not the Intel Display audio under Sound), prior to reinstalling.  I do not install the driver from the Waves download.

ok so looking through all this

no 3rd party software

i do use chrome but only for netflix

i do get the pop up when plugging in headphones

spatial sound is off and i never tried a lower bit version

yes i do have the waves audio app from the MS store and the main driver from dells site

there are 2 intel sound devices

i disable cortana on all my devices

the next step i was going to take was to try the driver with the embedded waves audio panel from the 7567 as i never had an issue with that one

but if you have a better way to get this all working by all means do tell

so installing just the base realtek driver i saw it added in something related to maxxaudio however there is no control panel and i cant seem to find the install folder

ok i will try removing all of it and working with just the main driver and i will let you know if that helped

so i took some extra steps after installing the realtek driver

i extracted the driver itself and started the maxxaudio service and launched the cp from in the driver folder since i couldn't find where it was installed

i have changed the sample rates as well

i still get all the same results as when i first started

any changes made in the cp result in no difference in sound

jack sensing works and the icon in the cp still responds to audio showing beat sensing

i agree completely and would love to see the dolby stuff used since i have had very good experiences with v4