UNSOLVED
sleep and off power issues, XPS 13 9310
Hello.
The questions and requests below were left unresolved by Dell service staff.
I hope that this post on the forum will make its way to the Dell decision makers.
Problem: Power drain is huge on sleep.
This makes the computer (a work device) very unreliable and unproductive.
Having to turn off and on (with password) a few times a day, to conserve battery, is crazy.
My requests are that in next BIOS version there will be:
(1) option to select hybernate state, not only sleep
(2) option to select zero power use off state.
These improvements (really just bringing back features from earlier devices) will be of huge benefit to all users.
My OS:
Operating System: Kubuntu 20.04
KDE Plasma Version: 5.18.5
KDE Frameworks Version: 5.68.0
Qt Version: 5.12.8
Kernel Version: 5.10.0-1023-oem
OS Type: 64-bit
Processors: 8 × 11th Gen Intel® Core™ i7-1185G7 @ 3.00GHz
Memory: 15.4 GiB of RAM
Machine:
Dell XPS 13 9310
BIOS 2.2.1
Thanks!!
Sad update!
I was contacted on "private message" by a Dell person. This re the fingerprint malfunction.
The advice I got, to fiddle with the PAM fingerprint option, was reckless.
It got me locked out of my computer.
Fortuantely I was able to bo to BIOS, disable the fingerprint device there, and now I am back where I was before -- but angry!
Hoping that some competent action will fix matters.
Will check for updates in a couple of weeks.
hi @amyekut , did you get any update from dell??
from what I read, your situation is pretty good, as I lose 60% of the battery overnight while the machine is idle (using Ubuntu 20.04).
Dell refuses to support/debug it, claiming I'm not eligible for linux support (purchased with Windows as it was the only available option)
I am running kernel 5.10.0-1057-oem
my fingerprints sensor is on and working.
am running the latest BIOS (which is released very often) 3.4.0
do you have any insights?- No useful inout from Dell Support.(They did mention they don't support the newer OS versions, I don't call this useful.)
- My overnight power loss with the available "light sleep" mode is about 5%. Tolerable, I got used to it..
- I am on Kubuntu (the KDE flavor of Ubuntu) 21.10. The system still does not support fingerprint login. The next upgrade is supposed to do that. (I guess you have the Gnome flavor.)
DELL-Cares
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Posted January 27th, 2022 01:00
Hello, I see you are looking for technical assistance. If you need our help, you can start a private/direct message with us and we will be happy to assist you.
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support options, No free goodwill repair, Get a copy of your Dell invoice@DELL-Caresis that so?
I've been trying to get assistance for a few DAYS now, and keep getting the same answer - you purchased your machine with Windows 10 Pro so we are unable to help you.
If you're willing to assist me - let's keep the discussion public, so other members could find this troubleshooting and the solution (if any).I believe that my issue is well described above.
amyekut
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Posted May 10th, 2021 13:00
PS. The fingerprint reader is not working on this UBUNTU machine.
This makes the sleep / power issue worse; if logging in by fingerprint were possible, things would be not as bad.