I totally feel you. I am experiencing similar problems. I reported in the first week of Decemberthat my new laptop was defective and since then I have been waiting and waiting for clarifications on the replacement process. The only way I can reach them is through this community platform and whenever I ask to talk to someone superior on the phone, they are telling me that the communication on this platform is enough. 

The whole situation is very frustrating and none of the Dell colleague provides valid and trustworthy support. Every time I send a message, it is read and answered by new colleagues. 

I am really disappointed by Dell. 

In your case though, since you reported the issue before the warranty expired, it is legally possible to have it repaired or replaced. Every message is reported on the system, just keep pushing them..

Hi guys,

has anyone experience with the replacement procedure? I reported at the beginning of December that my laptop was faulty and since then I have been waiting to have it replaced. Nothing has happened so far, they keep telling me that they have an eye on it. 

I am so frustrated and disappointed by Dell. I need the laptop to work and they are not even able to tell me when I can have the new laptop.

Any tip from the rest of the members?