UNSOLVED

MudcatHokie1dd217

updated

18 days ago

M

MudcatHokie1dd217

1 Rookie

•

4 Posts

•

13 Points

0

137

October 23rd, 2026 11:19

Display Failed on XPS-13

My display failed on this laptop, purchased from Dell on 1/14/2024. At first the display blanked out as the laptop was opened more than one-third, before failing totally. The laptop can display to another monitor. So my questions are:

 

-can Dell fix this?

-how do I process a fix like this (we are past any warranties on this laptop?

-what is the approximate cost and how successful will the fix be? 

 

Thanks,

John

  • ejn63

    12 Elder

    •

    31831 Posts

    •

    156223 Points

    7

    0

    Posted October 23rd, 2026 12:48

    1.  Probably, but there will be a cost for repair estimate, which is then applied to the repair.
    2. Call Dell in your location and arrange an out of warranty estimate.  You can also contact a local repair shop.
    3. If it's the display, about $150 for the part;  add an hour or so labor, whatever that costs where you're located.  

    there is also the possibility the display is OK -- if so, it'll need a mainboard replacement -- those will be appreciably more expensive than a display assembly.

     

  • anne_droid

    6 Operator

    •

    2599 Posts

    •

    9571 Points

    5

    0

    Posted October 23rd, 2026 15:57

    Hi

     

    Your symptom—display failing as the lid is opened past about one-third, then failing completely while an external monitor still works—strongly suggests a display cable/hinge-related fault rather than a failed graphics system.

     

    • Display/eDP cable failure, especially where it runs through the hinge—very consistent with a screen that cuts out at a particular lid angle.ifixit

    • Damaged or stressed hinge, which can pinch or abrade the display cable over time.dell+1

    • Less likely: a failed internal display panel or a motherboard-side display connector issue.

    A useful pre-check is Dell’s built-in LCD self-test: with the laptop off, hold D while pressing power; release D when colour bars appear. If the internal panel shows the colour bars, the panel itself is more likely functional and the cable/hinge becomes the prime suspect.dell

     

     

    Therefore as stated above an assessment/estimate will be necessary.

     

     

      Kind Regards  

                                         

      anne_droid

     

    User uploaded image

     

  • MudcatHokie1dd217

    1 Rookie

    •

    4 Posts

    •

    13 Points

    7

    0

    Posted October 24th, 2026 11:56

    @anne_droid​ Ok, I appreciate your response and, after conducting some research, tend to believe it is a cable failure issue also. I will troubleshoot based on your steps listed above before contacting Dell. Thanks again!

  • anne_droid

    6 Operator

    •

    2599 Posts

    •

    9571 Points

    7

    0

    Posted October 24th, 2026 12:00

    @MudcatHokie1dd217​ 

     

    Prego.

     

    Happy to help.

      Kind Regards  

                                         

      anne_droid

     

    User uploaded image

     

  • ejn63

    12 Elder

    •

    31831 Posts

    •

    156223 Points

    4

    0

    Posted October 24th, 2026 15:41

    @MudcatHokie1dd217​ 

     

    That means a new display assembly -- the cable is not separately replaceable.  The assembly is bonded together with strong adhesive, and even if you could somehow take it apart without destroying it, you'd need another assembly as a source of the cable, which is not available as a separate part.

     

  • MudcatHokie1dd217

    1 Rookie

    •

    4 Posts

    •

    13 Points

    5

    0

    Posted October 24th, 2026 15:51

    @ejn63​ So in other words, on this laptop, the cable is integrated with the display? I have not been able to confirm this. I have an XPS-13 9315, but can't see the related part discription on Dell's website. Can you please let me know the source of your information? Thanks again. Regards, John

  • ejn63

    12 Elder

    •

    31831 Posts

    •

    156223 Points

    7

    0

    Posted October 24th, 2026 17:03

    @MudcatHokie1dd217​ 

     

    It depends -- is this a standard clamshell or a 2-in-1?  And if a clamshell, touchscreen or not?  You may be able to change the cable alone for a clamshell with a non-touch screen.  If you have the clamshell with the touchscreen or the 2-in-1 model, it's a single assembly with a non-removeable cable.

     

    Try parts-people.com with the service tag number to see your options.

     

     

  • MudcatHokie1dd217

    1 Rookie

    •

    4 Posts

    •

    13 Points

    6

    0

    Posted October 25th, 2026 18:33

    @ejn63​ 

    Ok, I checked the link and it seems they are out of stock. I can say my laptop is a standard clamshell with a 'no-touch' screen.
     
    Thanks, John
  • ejn63

    12 Elder

    •

    31831 Posts

    •

    156223 Points

    7

    0

    Posted October 25th, 2026 18:35

    @MudcatHokie1dd217​ 

     

    There are some for sale on EBay (example)