UNSOLVED
K
KNeedsCompHelp
1 Rookie
•
21 Posts
•
2 Points
0
798
December 27th, 2024 21:54
Camera Not Working After Microsoft Updates
Camera on my Dell XPS 13 9315 not working after recent microsoft update that was downloaded end of November. Have tried every suggested fix (security settings, reboots, uninstall / reinstall drivers) to no avail. I have even done full factory reset and even when rolling back to Windows 11 23H2 it no longer works. Error message is "0xA00F4244" NO Cameras attached. Camera is showing up in device manage (shows as Intel(R) AVStream Camera). Two systems devices are showing exclamation mark next to them in Device manager though indicating error: (1) "Camera Sensor OV01a" and (2) Intel(R) Visual Sensing Controller Device. Note: there are two camera sensor drivers installed, the Camera Sensor OV01A1B also is in the list and shows working. Screenshots of device manager below. I have spent hours on phone with Microsoft trying to fix as well to no avail and none of the dell updates have worked. This seems to be impacting a large number of users on Dell devices.
0
0
Posted January 6th, 2025 20:44
I already tried both of those (see noted in my description) and neither support assist or driver updates have worked.
0
0
Posted January 6th, 2025 20:55
try removing the device and reboot
0
0
Posted January 6th, 2025 22:57
not helpful - read description please before responding
0
0
Posted January 6th, 2025 23:02
i did look at the device manager screen
0
0
Posted January 6th, 2025 23:04
read description before responding with unhelpful comments
0
0
Posted January 9th, 2025 17:33
@DELL-Nat M any update on this issues? very very widespread camera issues that no updates have solved yet.
0
0
Posted January 14th, 2025 06:50
we have got the same issue with no image on camera. here is what i did, i manually went to dell support and look for the camera driver and video related driver and install them, after which, the camera works again.
you may wana try.
0
0
Posted January 17th, 2025 20:35
thanks - that did not work for. I've updated all the drivers, as recently as today, and camera still does not work (show's no camera attached error message) and in device manager, the same two drivers have error signs next to them. @DELL-Nat M any update on a timing or new update release? thank you
HedgeFundManager
4 Apprentice
•
575 Posts
•
1904 Points
0
0
Posted December 28th, 2024 17:02
try the dell support assistant
also try the intel driver and support assistant