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jwstewart

updated

11 years ago

J

jwstewart

1 Message

0

22362

July 31st, 2015 02:00

pocketcloud could not connect to server

pocketcloud could not connect to server

I'm connected on my PC. I have Windows 7 Professional, and my phone is an LG Axis Android. On the phone it logs into my google account and shows me my computer in the 'My Computers' list, but when I click on it, it says 'Connecting', for about 10 seconds and then gives me the 'Could not connect to server' error.

  • dewesq55

    3 Posts

    2064

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    Posted August 4th, 2015 01:00

    I am having the same problem. How do I find my IP address and use it to try to connect?

  • Suchitha

    925 Posts

    2064

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    Posted August 4th, 2015 01:00

    HI Jw, Can you please use ipaddress of the remote machine instead of name. Does that work? 

     


    Wyse PocketCloud Team

  • jim0523

    3 Posts

    1480

    0

    Posted August 9th, 2015 23:00

    My XP Pro does not give option to "Allow Connection from computers running any version" or at least I cannot find it.

  • Suchitha

    925 Posts

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    Posted August 9th, 2015 23:00

    If it says session disconnected then it is not NLA related. 
    Are you doing a manual connection or auto connection?
    Is this RDP or vnc?
    If rdp, can you make sure the user is in the access control list in rdp settings. 

     

     


    Wyse PocketCloud Team

  • dewesq55

    3 Posts

    2067

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    Posted August 9th, 2015 23:00

    That worked. Thank you.

  • dewesq55

    3 Posts

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    Posted August 9th, 2015 23:00

    I should have added that my PC is running Windows 7 Pro. I am trying to connect via a Motorola Xoom tablet.

  • jim0523

    3 Posts

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    Posted August 9th, 2015 23:00

    Android Captivate keeps saying "Session Disconnected" Why? 

    Quote Originally Posted by lana View Post

    Hi all,

    What PocketCloud app do you use, is it Free or Paid version?
    Please check if NLA is ON your PC. You can turn it OFF on PC and then try to connect again
    Start > right click on Computer > Properties > Remote Settings > Under Remote Tab check if "Allow Connections from computers running ANY version.. (less secure) is checked

     

    I am new to this. Android Captivate keeps saying "Session Disconnected" Why?

     

  • Suchitha

    925 Posts

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    0

    Posted August 9th, 2015 23:00

    Hi Jim,

    Network level authentication. It is the authentication process handled even before windows login authentication.
    so if you are not able see the login screen at all it could be the reason.
    It is one of the options you set while configuring rdp settings on windows. 

    So inorder to do a manual rdp to your desktop,
    Start > right click on Computer > Properties > Remote Settings > Under Remote Tab check "Allow Connections from computers running ANY version..
    use the + sign on your mobile device to create a manual connection entering your windows username and password.

    Now connect. 

     

     


    Wyse PocketCloud Team

  • KayBee-2015

    1 Message

    1480

    0

    Posted August 9th, 2015 23:00

    I did everything listed but still get no connection. I must be missing something.

    EDIT

    Im running Windows 7 Ultimate x64 with SP1. My phone is the HTC Thunderbolt on Verizon. 

  • Lana-2015

    1 Rookie

    •

    500 Posts

    2067

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    Posted August 9th, 2015 23:00

    Hi all,

    What PocketCloud app do you use, is it Free or Paid version?
    Please check if NLA is ON your PC. You can turn it OFF on PC and then try to connect again
    Start > right click on Computer > Properties > Remote Settings > Under Remote Tab check if "Allow Connections from computers running ANY version.. (less secure) is checked