UNSOLVED
IT IS FIXED -> "Menu button stopped working"
IT IS FIXED -> "Menu button stopped working"
After the most recent update, after connecting via RDP to a desktop, the menu button on my android device stops working. The menu button works fine while not connected to a desktop. Not being able to use the button means that I cannot bring up the touch pointer (or access any menu options).
This worked fine before the update.
I'm using a Nook Color with CM7, so the buttons are all "soft" buttons. I've tried different soft key apps, but none work while connected to a desktop.
I've tested this on my android phone with hardware buttons and everything seems to work as expected.
I've rebooted, uninstalled, reinstalled, rebooted again... still cannot access menu. I can see the menu button.. but pressing on it does nothing.
Has anyone else run into this?
2211
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Posted August 3rd, 2015 23:00
Yep, same configuration (Nook Color with CM7), hitting menu button do nothing when connected to desktop.
don't know if it comes from pocketcloud update or cm7 update..2211
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Posted August 11th, 2015 02:00
Thank you for reporting this issue. We are investigating this.
Regards1797
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Posted August 11th, 2015 03:00
Hello Lana,
Thanks so much for trying to address this problem for those of us using PocketCloud on Color Nooks (or probably other tablets with soft menu keys). Just to let you and your team know that probably the most popular android install on the color nook is CyanogenMod 7 (CM7). I think I saw an article a while back that at least 6,000 people had downloaded the CM7 file customized for the color nook (so there is a fairly large market). There's many variants in the install but I think one of the most popular (and the one I used) is here:
http://forum.xda-developers.com/show....php?t=1000957
So ideally if you tested that or a similar common configuration, it would allow you to install pocketcloud on the color nook via android market and hopefully debug it so it would work again for us.
Thanks,
Dean1797
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Posted August 11th, 2015 03:00
Thank you all for the info!
It was transferred to our product team for review.
Regards2210
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Posted August 11th, 2015 03:00
PocketCloud supported on Android Market only.
2211
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Posted August 11th, 2015 03:00
I'm having the same problem on my Nook Color with CM7. The soft key menu button doesn't work. Still works fine on my Motorola Droid.
1797
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Posted August 11th, 2015 03:00
Hi all,
This issue has only been reported on the Nook and unfortunately we never tested on the Nook since it doesn't support the Android Market by default. Based on your feedback we now understand that there are several Nook users enabling the Android Market on their Nooks and we have now ordered a Nook device so we can test this going forward. We'll do our best to try to address this problem and will update this thread as soon as we have some news.
Best Regards2210
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Posted August 11th, 2015 03:00
As am I. Saying "PocketCloud supported on Android Market only" is a cop-out. This used to work, so it's possible for it to work again - you've broken it and should fix it. It's that simple.
2210
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Posted August 11th, 2015 03:00
I think it's important to point out what we're really talking about here. This isn't an issue of hardware or Android version or flavor, this is an issue of PocketCloud not responding when a soft menu button is touched.
Is Wyse saying that they don't support software based buttons for PocketCloud? If so, that's a reasonable position to take, but I would like to ask for a refund. If that's NOT Wyse's position, then please say so and give us some clue about when we might be able to expect a fix for the problem. This is a great product, but not having the ability to use the software based menu button makes it unusable for me.
Thanks!
kriitik
3 Posts
2211
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Posted August 3rd, 2015 23:00
Same here using Archos 70internet tablet, where also buttons are softbuttons.