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Windows XP & Printer Compatibility
I recently upgraded from Win 98 to XP. I'm having trouble loading my printer. The printer is Xerox WorkCentre XK35c.... Does anyone know if they are compatible? If so, what do I need to do to get it to work? I tried loading an upgrade from the Xerox site and that doesn't work. I'm not sure where to go from here other than to buy a new printer.
Thanks for your help!
I upgraded from ME to XP and had the same printer as you. I did a clean install, and downloaded the Xerox drivers and followed their direction (I think). I just couldn't get the XK35c to work and emailed Xerox several times to see if they could help me. Apparently Xerox says there is a fix, but I couldn't get it to work. Finally my printer started to misfeed paper when copying. At that point I got another printer, an Epson, which works fine with Windows XP.
Jeez Fireberd,
I'm not sure if I did a 'clean' install or right on top. I have removed the printer and other devices, as directed by Xerox. I'm connecting through a USB port. I'm also getting a Spooler Subsystem App error. I've already spent a lot of time on this. It seems like it may be best to get a new printer that's proven compatible with XP.
fireberd
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Posted June 27th, 2004 12:00
I did some searching, using google, and it appears the unit "should" be XP compatible, provided you have the Windows XP drivers from Xerox. The older drivers will not work. I did find a couple of "hits" from people that upgraded and are having similar problems that you are having.
Are you connecting it to the USB port or the Parallel (Printer) port? If you are connecting it to the Parallel port, make sure the port mode is set to EPP, not ECP.
Since you upgraded to XP, did you do a "clean" install (reformat the hard drive and start over) or did you just install XP over top of the existing Win98 installation? If you just reinstalled over the existing Win98 installation, there is a lot fo "clean up" that needed to be done before upgrading, including uninstalling any peripheral devices and also uninstalling the peripheral devices drivers/software (and physically disconnecting the devices for the upgrade). The Windows XP Upgrade Advisor, the first thing that runs is extremely critical for a successful upgrade and if you ignored that or didn't do everything flagged (hardware and/or software) that could be part of the problem.
If you did a "clean" install, did you install all the Dell chipset drivers, Windows XP device drivers, etc? Also, on a clean install, like the upgrade, you need to disconnect any peripherals, such as the Xerox unit, until after XP is installed.