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Windows 10 sometimes hang
Hi everybody,
I have a new PC Dell SFF9020 isntalled Windows 7 Pro 32bit, then I upgrade to Win10 Pro sucessfully.
Now, I have an issue as below:
- During using Ms.Office or any application, PC hang (can not use mouse, keyboard and can not remote desktop). It must to Press Power to reset PC.
Please kindy help me find the root cause.
Thank you.
Vinh
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Posted April 21st, 2016 19:00
Hi Jesse L,
Thank you for your feedback.
I have already installed driver for Windows 10 32bit, but the PC still hang.
Please advice
Vinh
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Posted April 22nd, 2016 06:00
You may want to do a clean install of Windows 10 and then reinstall all the updated Windows 10 drivers. The links below will help you with installing Windows 10.
Jesse L (retired)
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Posted April 24th, 2016 21:00
Hi Jesse L,
Thank you for response.
I have already tested 2 cases:
- Upgrade windows 7 to windows 10 32bit
- Clean install windows 10 32bit
both of case, PC stills hang.
But on 64bit, there is no issue.
Do you have any recommedation and driver for 32bit? Now, All applications is 32bit, so I can not use 64bit for inhouse software.
Thank.
Vinh
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Posted April 25th, 2016 08:00
vinh.lq,
Did you choose the Windows 10 32 bit OS drivers from the drivers and support site below?
Jesse L (retired)
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Posted April 26th, 2016 01:00
Hi Jesse L,
Yes. I choose Windows 32bit from Dell driver website.
Please advice
Vinh
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Posted April 26th, 2016 07:00
VINH.LQ,
Try installing the chipset drivers and then restart. Open up device manage to see if there are any question marks or exclamation marks present. If so, then reinstall the drivers in the correct order from the link below. Your system may not have some of the drivers listed.
Jesse L (retired)
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Posted April 28th, 2016 00:00
Hi Jesse L,
I installed the all drivers from Dell website, but the issue still not solve.
How can I check and fix this issue?
Please advice me
Thank you for your support.
Vinh
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Posted April 28th, 2016 06:00
VINH.LQ,
It looks like all the drivers are installed. There are no exclamation marks in device manager. So, office is still hanging?
Jesse L (retired)
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Posted May 21st, 2016 00:00
Hi Jesse L,
Yes. it stills hang.
do you have any advice? until now, I can not know the root cause and solution to fix it.
Thank you for your support.
Vinh
Jesse L (retired)
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17898 Posts
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2738
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Posted April 21st, 2016 08:00
vinh.lq
When you did the upgrade to Windows 10 did you download and install all of the Windows 10 drivers for the hardware on your computer? If not, click the link below to choose the OS installed and download the drivers. If you have installed the drivers let me know by posting back on this forum thread.
Optipled 9020 Drivers and Downloads
Jesse L (retired)