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Stephen Hyland

updated

18 years ago

0

6211

May 21st, 2008 12:00

Vista validation problem after downloading updates

I purchased inspiron 530 from Dell Outlet last September, came preloaded with Vista Home Premium. I have been collecting microsoft updates fine untilthe last month. Now if I patch updates on restarting I am having a problem with Microsoft windows validation; windows fails to load and a link takes me to Microsoft Genuine Advantage; when I perform a validation check it is detecting that my vista OS is invalid and suggests I purchase a valid licence for same.

Has anyone else had this problem?

Only thing I can do is boot from the OS disk and perform system restore, then not update my OS.

  • kirkd

    6 Operator

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    5241 Posts

    252

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    Posted May 21st, 2008 14:00

    When you do an online validation, you should see a phone number to use in case there is a problem. Try this before you reinstall.

     

    XPS M1530, Vista Home Premium SP1, T7250 Core 2 Duo (2.0 GHz 800 MHz FSB), 4 GB DDR2 667 MHz RAM, 200 GB SATA II 7200 RPM, Nvidia 8600M GT 256 MB - 156.63 Driver, Wireless-AGN Mini-Card, BlueTooth, WSXGA+ High Def LCD (1680x1050) w/ 2 MP Camera

    Dimension 9100, Dual-Boot Win XP SP2/ Vista Home Premium SP1, 3.0 GHz P4, 3 GB DDR2 533 MHz RAM, 160 GB SATA II Samsung (XP), 300 GB SATA II Seagate (Vista), 250 GB SimpleTech USB (WD Drive), Nvidia Go 6800 (425/825 MHz - XP, 400/800 MHz - Vista, Vista Driver - 169.25), Dell 1901 UltraSharp FP

    Inspiron E1705, Win Vista Premium, T7200 Core 2 Duo (4MB, 2.0 GHz 667MHz), 2 GB DDR2 677 MHz RAM, 120 GB Samsung HD, Nvidia Go 7900 GS - 156.69 Driver, 17” Sharp UltraSharp TrueLife Wide-Screen WUXGA

  • Mary G

    6 Operator

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    20095 Posts

    252

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    Posted May 21st, 2008 20:00

    It has been reported that one of the updates can cause this. Use Add-remove programs, select 'Show Updates' and uninstall the one(s) you installed before this happened. Wait a week or so before you reinstall it to give MS time to correct this.
  • 252

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    Posted May 22nd, 2008 04:00

    Have you tryed to do a system restore so you can restore the computer before you did the update
  • 252

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    Posted May 22nd, 2008 16:00

    Yes I have the system restored and running again fine, I have elected not to automatically install microsoft updates but not altogether happy about that. I first encountered this problem about 1 month ago and have restored the computer on 4 occasions since then after patching the updates.

    I may try ringing the number as suggested in the above thread if I have no success.

    Thanks