UNSOLVED
UPDATED!!! A patch should be available via the Sonic Updater Software which resolves the problem.
A patch should be available via the Sonic Updater Software which resolves the problem???
Should be? What does that mean, it is available now or it will be?
Or just that it "should" be - which means we're not really sure but decided to post about it anyways.
If it's available now - some instruction as exactly how to get it would be helpful.
Getting VERY frustrated with all this.
- by the way, did you see the temporary "work-around" until the patch is released:change the system's date back to something in November, watch the DVD... and then, be sure to reset to the correct date afterwards (otherwise, anti-virus and other programs will "complain" that their databases are out-of-date).
DELL-Aaron W
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Posted December 7th, 2006 16:00
In cases like this where the software is produced by a 3rd party, Dell has to wait for that company to test and deliver a patch. We're as anxious as all of you are to get the patch out and resolve the problem. As soon as that happens it will be posted here on the forums.davegalloway001
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Posted December 7th, 2006 16:00
yes same here.whats this SHOULD BE AVAILABLE???? surely they know??? will it be SHOULD NOT DO IT AGAIN ??? when this re-occurs in the future????i tried all of dells site when my pc stopped giving audio and there was nothing at all and i mean nothing.even the dell support tool said my system was perfect and i have wasted hours for nothing and lost all my data from my pc including games.dell pride themselves on customer service??? i wouldnt call that customer service. what are dell going to do to compensate for loss??? WE DONT COVER SOFTWARE they will say,,,,software that came with the machine and dell installed .i am very upset at how long it has taken dell to sort this out.if you go on search on dells site under support and type anything with the word sound it says there is a problem but yet type anything not related to sound it works UUUM VERY STRANGE?????- The problem is in the software codec, which is the property of Roxio/Sonic. DELL cannot legally "tamper" with Roxio's copyrighted intellectual material. Rather, DELL must sit by and wait until Roxio prepares, tests, and distributes a "patch"P.S. I don't work for DELL, so if this answer isn't satisfactory, please don't blame me.
Message Edited by ky331 on 12-07-200602:05 PM
DELL-Aaron W
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Posted December 7th, 2006 18:00
davegalloway001
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Posted December 7th, 2006 18:00
So why did your tech support tell me last night "OH THE PATCH IS AVAILABLE NOW I WILL GET TECH SUPPORT TECHNICIAN TO CALL YOU BACK AS SOON AS THEY ARE FINISHED " ?guess what? THEY NEVER EVEN HAD THE DECENCY TO CALL ME BACK. after i was waiting for 15 mins to get through.davegalloway001
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Posted December 7th, 2006 18:00
praise the lord aaron. will try now.
ky331
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Posted December 5th, 2006 16:00
Message Edited by ky331 on 12-05-200601:57 PM