Okay. Thanks. And yes, I'll ask Dell for the cds, though, which ones do I ask for?

That's Sonic RecordNow's automatic updater (pain in the...) Open msconfig and click Startup tab. Uncheck sgtray.exe. Exit back to desktop and reboot. You'll get a message about running in selective startup or diagnostics mode. Check the box "Don't show this again..." and click OK. That should be the end to the annoying message.

Since this is a brand new PC, you probably should contact Dell and ask them to send you the full set of CDs for the system. As part of their "reduction" program they don't send the CDs unless you specifically ask for them. Do it soon because after a certain point they may want to charge for them.

Ron

Probably easiest to send email to Dell Tech Support. Include your service tag number and tell them you want the full set of CDs for your system including:
XP (home, pro, MCE, whatever you have)
Dell Tools System Software
Dell Resource CD (drivers)
Cyberlink PowerDVD (assuming you have that now)
Sonic
Modem (assuming you have one)
Sound card (assuming you have one)
Office (if you purchased it and didn't get CD with system)

Ron

Message Edited by RoHe on 11-15-2005 10:11 AM

I did as you suggested, but did not see sgtray.exe. o.O;; But I still get the message at startup. I emailed tech support, and they are supposed to send me the cds. Though, they didn't say which ones.

Message Edited by HummerCSI on 11-17-2005 04:56 PM

I looked on the startup tab, for everything related to Sonic, and still found nothing. However, I was able to stop it by finding 'Windows Installer' under another tab. Although, I noticed that the warning for the update is for um.msi. I didn't find that under the startup tab at all.

However, I found out today, that Dell shipped the cds, by DHL. For me. Let's hope that it includes Sonic, like I had told the tech in the email. :smileyindifferent:

Message Edited by HummerCSI on 11-18-2005 01:03 PM

Some part of Sonic must be loading when you boot for it to be reminding you about updates. Did you look on the Startup tab in msconfig? If sgtray isn't there, try unchecking everything else that's related to Sonic on that Startup tab. And if that doesn't fix it, you may have to uninstall/reinstall Sonic, assuming they send you the CD.

Edit: Is Sonic otherwise working? Have you burned any CDs with it?

Ron

Message Edited by RoHe on 11-18-2005 10:04 AM

I'm getting the EXACT same message.  I only received 2 cds from Dell - User Documentation, WordPerfect.  Nothing else.  I bought the computer on 11/13/2005 and I called for support on 12/6/05.  I've been selecting end task for that annoying message until I had time to resolve the issue.  I was told by Dell that I would need to contact Dell on Call, which would charge me $99.00 to resolve the issue because it dealt with software and NOT hardware. 

I found this thread and was wondering if Dell mailed you all the needed CDs?  Did this work?  I found a download for sonic on support.dell.com that was 81M...it was going to take 4+ hours on a dial-up connection (ha!ha!)...(yeah I know...get Cable Modem...working on that, too)

If Dell didn't send you XP Reinstallation, Resources, and software CDs, you'd better ask again and make it clear you need the full set to reinstall XP, the drivers and Dell-installed software.

If you're getting Windows Installer error messages, you may really need the Windows Installer CleanUp Utility, which is here:

http://support.microsoft.com/default.aspx?scid=kb;en-us;290301

OK, that download is new, and it's nice to see they're finally making the whole app available on line. In the past, they only had updates online. So if you don't get the Sonic CD, you'll have to download it. If you use broadband at work or have a kind friend, maybe you can download it that way and burn it directly to CD so you can reinstall it on your system.

Ron

Message Edited by RoHe on 12-08-2005 01:54 PM

HummerCSI, did you receive your CDs and did that fix the Sonic problem once and for all?  I am getting the exact same error on reboot. I just requested the CDs and they tell me they are sending them.  (They were very polite and cooperative, by the way :)   I was impressed. )

 

Thanks.