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Pained_Panic
4 Posts
0
5602
August 2nd, 2004 00:00
Program Removal
I am having trouble removing a program. I go to add/remove programs and locate the program I wish to remove, I click on it to remove it, but a dialog box says "shortcut is missing" with a url address within its text. My computer has been affected by this program negatively. How can I remove it?
The_Painter
84 Posts
321
0
Posted August 2nd, 2004 18:00
When Ive had this problem there are two things I can do.
Reinstall the program then try to uninstall again.
Log on in safe mode as administrator and delete the program files then search the registry and remove any entries with that name. Its safer to scan with "Reg Mechanic" or "Reg Scrub"
I have several program entries that will not delete. The directories for all have been removed. Some are repeat entries with the same names.
I downloaded Regseeker and tried its "Installed Applications" options where I have 3 entries for the same lprogram that does not exist. Trying to delete them here failed. Trying "Clean the Registry" came up with 1800 entries and I greatly fear just deleting them all. Any suggestions?
BTW the bogus programs were caused by a failed Installshield process that I tried 3 times.
George
jwatt
4446 Posts
321
0
Posted August 2nd, 2004 02:00
Is the program some sort of spyware/malware? If so, you may be able to remove it by following these steps:
First, make sure your antivirus software definitions are current, and scan your system for viruses. If that doesn't resolve the problem, download, install, update and run Ad-Aware and Spybot as described in this article. Be sure to configure Ad-Aware as described in the article!
If the problem still isn't resolved, download HijackThis, a malware analysis and removal tool. Create a directory (folder) in the root level of your C: drive named HJT. Unzip HijackThis.zip into the newly created directory.
After installing HijackThis.exe in the directory C:\HJT, run Hijackthis from that directory. Click on the 'scan' button and then 'save log' button. Save the file in the directory C:\HJT. Use a name like HijackThis.txt.
Copy and paste the contents of the log you saved in a new message in the Virus and Trojan Removals board at TomCoyote.org for review by certified volunteer experts. Registration is required before posting. Be sure to describe the problem you're experiencing. DON'T ATTEMPT TO FIX ANYTHING REPORTED BY HIJACKTHIS without expert advice!
Jim