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adamecollins
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January 13th, 2009 14:00
PLEASE HELP - Vista Black Screen After Boot and Login
So I have a new Latitude E6400 and I am dual booting XP Pro and Vista Business. I have been running the same configuration for over 6 months without problems and all of a sudden the other day I am unable to get into Vista. XP still works fine; however, here is what I know about my Vista problem thus far:
When I boot Vista, it loads fine into the sign-in page where I enter my password. Following that it displays a lit black screen with nothing showing except for the mouse. I can boot Vista in safe mode and it loads fine. Additionally, I can hit CTRL+ALT+DELETE when on 'black screen mode' and I am able to access task manager. Many people suggested opening Internet Explorer this way, which will then allow Vista to boot normally; however, when I try to run a new task in task manager this way and type 'explorer.exe' it will not execute the program.
As far as fixes go, I have tried the following with no luck:
- Uninstalling the last few programs that were installed
- Using Last known good configuration
- Restoring to a previous date prior to the problem
The next thing I attempted to try was to use the Vista re-boot CD and run the fix option. At this point is where I think I may have figured out where the problem is but I am stuck as to what to do about it. When I run the fix it states that I need to unplug or disconnect any printers, faxes, cameras, etc that I may have connected. And if I have not recently connected anything or do not have anything connected currently to contact my IT dept. I am on a laptop and have no recently installed any new hardware or connections whatsoever, and have abolsutely nothing connected to it currently. No Cd's in the drive, no memory cards, no mouses, usb's etc.
If anyone has any idea as to where to go from here it would be greatly appreciated.
You can go to safe mode,
have you tried disabling startup items and non-MS services in MSConfig to see if there is not some software issue?
start -> Run -> msconfig -> startup tab -> disable all -> services tab -> check 'Hide all Microsoft Services' -> disable all -> OK -> restart
if it does load the desktop, you have some software issue - scan for malware (use an online scanner like housecall http://housecall.trendmicro.com/ - enable items a few at a timew to see when the problem reoccurs
Hope this helps
RobinBredin
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Posted January 14th, 2009 07:00
If you can boot in Safe Mode just fine, then I'm inclined to believe the problem is with the current display settings on the system. Try reinstalling the video driver while in Safe Mode (or Safe Mode with Networking) and then rebooting to see if it resolves the problem.
I would agree with Larry.
If you can boot in Safe Mode just fine, then I'm inclined to believe the problem is with the current display settings on the system. Try reinstalling the video driver while in Safe Mode (or Safe Mode with Networking) and then rebooting to see if it resolves the problem.
I hate to disagree,
but if it were a Display setting issue, the user would not be able to see the Task manager after the three finger salute (CTRL-ALT-DEL)
Also explorer.exe is the command to start windows explorer, not internet explorer. To start internet explorer you would type iexplore.exe.
That said, it is explorer that appears not to load in full windows, however it does do so in Safe Mode. This is more likely to be a software/malware issue that may be discovered through the msconfig procedure described
Dr. Lawrence Ho
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Posted January 14th, 2009 12:00
This link appears to be a solution to the KSOD. http://www.logicitc.com/blog/?p=102
I hate to disagree, but if it were a Display setting issue, the user would not be able to see the Task manager after the three finger salute (CTRL-ALT-DEL).
Actually, I had missed that part of the post. If you can view task manager then when hitting CTRL+ALT+DEL then I agree it probably isn't a video configuration problem.
Also explorer.exe is the command to start windows explorer, not internet explorer. To start internet explorer you would type iexplore.exe. That said, it is explorer that appears not to load in full windows, however it does do so in Safe Mode. This is more likely to be a software/malware issue that may be discovered through the msconfig procedure described
It definitely sounds like something is preventing Windows (explorer.exe) from starting up properly. I guess the msconfig and selective startup is going to be the way to figure out which program or service started in normal mode is causing the black screen.
Nick.Lockett
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Posted January 14th, 2009 01:00
Exactly the same issue here with a DELL XPS.
There are hundreds of people posting this problem all over the internet in the last few days - try a google search on "Vista Black Screen of Death" or "KSOD" and lots of Inspiron and Latitude (and a few XPS users) reporting this.
If anyone at dell has any ideas .... help