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mattpollard
19 Posts
0
561973
August 28th, 2011 03:00
PC-Doctor Module has stopped working
Have received this message a number of times now - can't figure out what triggers it. the dell PC Checkup program is not running when it appears (at least no UI).
Microsoft has no solutions to propose...
Problem signature:
Problem Event Name: BEX64
Application Name: pcdrsysinfoperipheral.p5x
Application Version: 6.0.5830.12
Application Timestamp: 4df7df39
Fault Module Name: SynTPAPI.dll_unloaded
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 4d0aed00
Exception Offset: 0000000063020350
Exception Code: c0000005
Exception Data: 0000000000000008
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057
Additional Information 1: 7af3
Additional Information 2: 7af30e4d2a4db9ca539df106426a237c
Additional Information 3: 9f6c
Additional Information 4: 9f6cff770682832a9399743be22fdea7
Jesse L (retired)
10 Wizard
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17898 Posts
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69016 Points
9261
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Posted August 30th, 2011 06:00
mattpollard,
Thank you for using the Dell Community Forum.
You could try reinstalling the pc checkup to see if that will resolve the error. You can also look at the links below to view what others have done to resolve this error.
Jesse L (retired)
Honeycombe
9 Posts
9261
0
Posted January 31st, 2012 13:00
I'm getting this, too. New xps laptop.
Honeycombe,
Try the instructions to Uninstall Dell Support Center then reinstall it. If the problems is still there, please let me know and I'll contact the person from PC Doctor to help.
Rick
Honeycombe
9 Posts
9261
0
Posted April 1st, 2012 17:00
Thanks, Pudgy. I'll give that a try.
Cairnpapple
1 Message
9261
0
Posted April 9th, 2012 13:00
Hi PudgyOne,
I have exactly the same symptoms as Honeycombe ("PC Doctor Module has stopped working" regularly appearing on my screen). Per your suggestion, I have fully removed the Dell Support Center software using Control Panel and the 'full cleanup' as you described. I re-installed a fresh copy of Dell Support Center and within minutes got the "PC Doctor Module has stopped working" error message again.
Looks like we need the support from PC Docotr?
Micah W_PCD
62 Posts
9251
1
Posted April 9th, 2012 15:00
mattpollard,
We have seen this occur on 64 bit systems running the Synaptics driver version 15.2.5.2 but it is resolved with version 15.2.20.x which can be found at www.synaptics.com/.../drivers
On a semi-related note, I see you are running an outdated version of Dell Support Center. You may want to download and install the latest version at www.dell.com/dellsupportcenter
Honeycombe
9 Posts
9251
0
Posted April 9th, 2012 20:00
I'll try downloading the 15.2.20.x driver. I have 15.2.6 now, which is what is on Dell's download page for updating drivers & such.
The reinstallation of the support center didn't fix the problem, just as it didn't for Cairnapple above, unfortunately, despite my high hopes. But I'll try the new driver.
Honeycombe
9 Posts
10992
0
Posted May 5th, 2012 05:00
If you follow the thread above, you will see what helped most people. What solved the problem for me was downloading a specific driver. It WASN'T the driver recommended by Dell in the downloads page; it was a different driver. Once I did that (and it was a large download!), I haven't experienced the problem at all. Problem solvled.
I see above, though, that Dell Support has created a new Dell Support Center for downloading that supposedly fixes the problem (maybe it contains the appropriate driver?). I still have the old Dell Support Center, so I'm hesitant to change that, out of fear that the PC Module error will reappear.
But for me, it was the driver. I have Windows 7 64 bit.