Chesil,

Try the instructions at...

Uninstall Dell Support Center

Instructions there to reinstall.

Rick

Thanks, but I just finished trying that and get an error ERR -29 even after completing all the uninstall instructions.

Have you ran the diagnostics at BIOS?

See here: http://support.dell.com/support/topics/global.aspx/support/kcs/document?c=us&cs=19&l=en&s=dhs&docid=DSN_A9E3A15597A04AFBB02EE16785D39C5C&isLegacy=true

Hello Chesil,

The error you are seeing is for the updater program.  Could you please gather the log files and send them to me, to be analyzed by our engineering team?

You can get to the files using the following commands:

Press the windows key and the R key at the same time to launch the run window

Type %appdata%\PCDr  An installer and Update directory should be displayed.

In each directory there is a logs directory, if you could zip these up and send them to us for review, we can assist in troubleshooting the problem.  Please send them to support@pc-doctor.com care of James B.

I will post again when I receive the files and a follow-up when I get more information from our engineering team.

Hello Chesil,

I received your files this morning and have passed them on to the engineering team.  I will post again when I have more information.

Thanks,

Paul,

I am glad to hear that you were able to get the software installed.  I hope that you are able to resolve the speed problem you mentioned.  

Regards,

James, I eventually did both of your suggestions and then managed the installation. My AV software is Max Secure AV plus.

Sadly, it hasn't solved my speed problem but at least I know it isn't a hardware issue.

Thank you very much for your assistance, I appreciate it very much.

Paul