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Anna1311

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24 years ago

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Anna1311

5 Posts

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January 5th, 2003 18:00

Microsoft Word 2002 Software

I am having a problem with Microsoft Word.   I've been getting a Not Responding, now I am getting this box to fill out information and it is asking for Product Key Number on a page set up.  It says it is on the back of CD or look on Certicate of Authenticity and I do not know what that is.   I do not see anything on the back of my software.   Do you have any idea to where I can get it at?  I called Dell about this program not responding, the tech told me she would connect me to  Microsoft.  The msg I got was "if your software is over 30 days or 90 days old, there would be a charge of $29".  So I just hung up.   

Thanks :-)

  • Janeway

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    Posted January 5th, 2003 19:00

    Hi

    You need to "Activate" your product.  You should have your product key on the back of the CD folder you received your software in.  It will have a Dell & Microsoft logo along with a faint blue/green embossed effect sticker.  At least that's the case in the UK - don't know if your software deal is different from wherever you're from.

    Kind regards

    Janie

     

     

  • Anna1311

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    Posted January 5th, 2003 19:00

    I have a blue folder, it says Windows license label provides the product key number for your copy of windows.  It is listed on my tower.  Could this be it?

    Anna 

  • Anna1311

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    Posted January 5th, 2003 19:00

    The only thing I see is a Product  Number for my copy of windows.  Could this be it?  It says that on the Blue Dell Logo.   I am from Ohio. :-)

    Anna

  • Anna1311

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    Posted January 5th, 2003 19:00

    I do have a Blue Folder with a Dell logo on it.  Inside it says the product key is for your windows and listed on the tower.  Could this be it?

    Anna

  • Janeway

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    Posted January 5th, 2003 19:00

    No - your windows key is on a sticky label on the side of your Dell box.  Your windows key is not your microsoft Word key - they are completely different.  Are you sure you got a licenced copy of Word or was it just a 30-day trial (not that I have heard of such a thing here).

    If you had a licence with your Word software, you should have had it with your box of disks. Regards

    Janie

     

    Message Edited by Janeway on 01-05-2003 09:45 PM

  • mjcoll

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    Posted January 5th, 2003 20:00

    Anna, Do you have either a small box or envelope that holds the CD for Word?

    If yes, then look on the back of this, there should be a product key #.

  • Anna1311

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    Posted January 6th, 2003 13:00

    OK the only thing I see with a Product Key number on it is a orange box that holds 5 cd's of Microsoft Works Suite 2002.  On this cd box I see a picture of Microsoft Word.  Yesterday when i tried to reply back to you I kept getting Page Can't Be Displayed.  But yet I seen the same post I made a few times of the same thing yesterday.   That is cause I kept retrying to post back to you from the msg I kept getting.  This morning I emptied my cookies out.

    Thanks

    Anna

  • hrpr

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    Posted January 6th, 2003 13:00

    Anna 1311:

    Try the product code on the the Microsoft Works box.  The copy of word you have is most likely part of the Works Suite.

    HarryR

    My Configuration

     

  • STANSTAN

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    Posted January 22nd, 2004 00:00

    When I received my Dell, Works Suite 2002 came in an orange colored box with the 5 cd's inside.  On the back of the box near the bottom is "Product Key: FJM6Y-" etc. The box is quite small.  The five CD"s fit quite snugly.  Ther is no packing to enlarge the box.  Word is part of the Works Suite.

    Stan