I am about ready to pull my hair out. I have been working on this problem for 8 hours, been on the phone with both dell and microsoft and I have still not been able to find a solution. Yesterday I received my xps410 with windows home premium installed on it. I bought the Microsoft desktop optical elite for bluetooth keyboard and mouse set. For the life of me I can not get this product to work with my new computer. I can't seem to get any bluetooth device to work at all. When I plug in the dongle I "sometimes" get the little bluetooth icon in my taskbar but it won't let me interact with it and there is know "bluetooth devices" Icon in the control panel. It really seems like my bluetooth service isn't starting up at all. In system device vista does detect my dongle. When I go into the start menu and do a search for "services" then click on that and go down to "bluetooth service" I try to right click and hit start but I get an error saying that it could not be started. Any ideas would be greatly appreciated.

Things I have tried.
Installed the new intellitype and intellipoint software for windows vista.
Googling and searching dell forums for every vista bluetooth problem.
Tried the mouse and keyboard in my windows xp system. Worked right off.
Rebooting, system restore, about to try reinstall of vista.
Tried other bluetooth hardware. NONE works.
Checking for problems in device manager.
Running through all the bluetooth connection wizards in vista.
Plugging in the dongle to different usb ports.


Please Help, thanks

Message Edited by Torrid on 03-30-2007 12:02 PM

Message Edited by Torrid on 03-30-2007 12:03 PM