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jfbowles1

updated

23 years ago

J

jfbowles1

4 Posts

0

6972

March 23rd, 2004 11:00

Error on opening file

I get a "General Protection Fault in KRNL386.EXE"  when attempting to open the windows solitarie game.  Have tried deleting the games on windows 98 and reinstalling udated versions.  Still have the problem.

Dell Dimension 4100

Any help out there will be appreciated.

 

JFB

  • Masterofall

    13 Posts

    611

    0

    Posted March 23rd, 2004 20:00

    Hi,
    Can you tell me that whether the full message goes like this or not
    MSGSRV32 caused a general protection fault in module KRNL386.EXE

    Will respond accordingly
  • jfbowles1

    4 Posts

    611

    0

    Posted March 23rd, 2004 21:00

    OK - I will give them a call if necessary.  Sure not a pleasant experience dealing with MS...

    Thanks for the input - I appreciate it.

    JFB

     

  • jfbowles1

    4 Posts

    611

    0

    Posted March 23rd, 2004 21:00

    Yes, that is it exactly. Also it has a bunch of numbers and some stack dumps ???

    Thanks for your interest.

    Appreciate it,

    JFB

     

  • Masterofall

    13 Posts

    611

    0

    Posted March 23rd, 2004 21:00

    Hi,
    You will have to call up Microsoft to resolve this issue, although Microsoft charges money for the support but for this problem they would not charge any money. For more info check this link out
    http://support.microsoft.com/?kbid=209321
  • jfbowles1

    4 Posts

    611

    0

    Posted March 24th, 2004 02:00

    Thanks Steve, for the info on the web sites.  Maybe I wont have to talk to those guys at MS after all.

    Appreciate it.

    Jack