Please post the full and exact text of the error message.  We need to know which program is causing the error in shell.dll.

Steve

Steve:

we are also having the following come up on a second computer in the office: When the computer is booted up in the am the desktop notepad opens and then the following is there

(.shellclassinfo) Localizedresourcenake=@%systemroot%\system32\shell32.dll,-21787...

Any idea what this is and why its coming up???

Thank you

Janet

Steve:

Thank u for responding. The error messages is as follows:

Cannot find Shell.dll  When I click on that another pox comes up Cannot find file C:\pcbank/\pcbank.exe or one of its componets. check to ensure the path and filename are correct and that all required libraries are available.. then when i click on that to get rid of it i get another message that says can not run 16 bits window program..

thank u again

What is pcbank.exe?  Is this an older 16-bit program that you are trying to run in Windows XP?  Has this program ever run sucessfully in Windows XP?  Have you tried running it in compatibility mode?

Steve

Steve

Thank u again for responding. This program ran fine up until about 2 weeks ago. It is my online banking software.  They sent me new software and it is doing the samething with the new software.

Thanks again for taking the time to respond.

Janet

Did you uninstall the old software (using Control Panel > Add/Remove Programs) before installing the new software?  Usually it is best to do this so that remnants of the old software are not left on the computer to cause conflicts.

Steve

Steve

Yes I did do this... Any other suggestions?

 

Thanks

Possible cure:

Uninstall PCBank (from Programs/PCBank, if available)  and reboot. Run this command from Start/Run:

msconfig

On the "General" tab hit the Expand File button. Enter these 'entries' in the 3 boxes provided and then hit Expand.

shell.dll

c:\windows\system32\dllcache

c:\windows\system32

Restart computer, as suggested. Re-install newer version of PCBank.

 

I will try this... Thank u. I will let u know if it works..

 

Thanks again

When I try to open Pagemaker, it won't open it and I get the message 'Cannot find SHELL.DLL'.

Also, when I try to open Corel Draw, it won't open it and I get the same message 'Cannot find SHELL.DLL'. I then sometimes get the message 'Cannot find C:\COREL50\PROGRAMS\CORELDRW.EXE (or one of its components). Check to ensure the path and filename are correct and that all required libraries are available.'

Please help!

Thanks.