If you're still within first 21 days from Dell's invoice date (not the date you received the system), contact Dell  immediately and tell them to exchange it for another system. You shouldn't have this kind of problem right out of the box.

 

 Ron

I contacted dell support and they want me to reload the system.  Crazy.  Its not the first time i've had problems right out of the box with a dell.  I was stupid to get mixed up with them agian i guess.

Those 21 days go by quickly too...  you might want to keep that in mind..

 

I agree with rohe too; in no way should a brand new pc be giving you problems like that; that's baloney...

Ha.  Joke's on me.  This is my wife's computer and didn't realize the computer doesn't have a cd rom drive. Why did they send me all these cd roms?

I think that's a great idea, Scheezo! Maybe you ought to post it on the IdeaStorm forums.

 

 

Thanks Larry.  Maybe they should give us the option to get the cd-rom contents on a flash drive.  I wouldn't mind paying $10 extra for that.

We send the disks so you have them if you need them, regardless of whether they will currently work in the computer they came with.  For some disks you get them because they are part of a software package you purchased with the computer (e.g., if you bought MS Office with the computer you would get the Office reinstallation CDs).

 

Since you called into support during the 21 day period, and Dell is working with you to get the problem resolved, then you can still return the system if it comes to that.  From what you've stated here, it sounds like a bad image load which, unfortunately, does happen on occasion.  Just let support know that you do not have an optical drive to use with the Mini and they should be able to move on to the next step in troubleshooting.

They wont exchange it for me.  They keep saying things like it wont solve the problem or if you just buy a cd rom you can fix it.  I keep repeating that I want to exchange it and they say if I exchange it I still wont have a cd rom!  I'm going to sell this thing and be done with Dell I'm so angry with you people!!!

If DELL is playing these games.  Play back.

 

Say all is well (even if it's not). Then call back and return it under the warranty period (30 days?).  If they ask, tell them the unit is dead, or the display has a dark mark on it or some other FATAL ERROR.

 

When asked, tell them politely that that you have already purchased a "BRAND X" to replace it and no longer need it.  DELL should pay return shipping cause it's defective.

 

Honest people get shafted  so many times it seemsl like and theres little you can do, except play the game and fight back.  Sad but true.

 

The hard part is that you really have a small window to do returns, and contacting support and going thru the motions really eats up the days.  What do they think, people have all day long to be on hold? People don't work or have jobs?

 

I get a new DELL I torture it the first few days, running it thru it's paces to try and avaoid such glitches and problems.  So far,DELL has been great in taking care of me, but I have had to spend too much time to get satisfatory results.  DELL is not alone in the customer satisfaction issue, but they do generally make a GOOD computer.