UNSOLVED
B
blondsurferdude
5 Posts
0
2540
May 27th, 2010 13:00
Confused re OS running my Dell
Sorry if I 'm posting this query on the wrong board, but this seems to be the correct board. Earlier this month, I posted an OTL scan on the Malware board, but due to a family emergency, the very helpful helper had to close the thread due to inactivity. I'm not complaining, just explaining the background. After running an OTL scan and post the log, the helper responded by asking what version of Windows ran on my Dell. This is when the family occurred.
Now, I own a Dell XPS 435T/9000 with 6GB RAM running Windows 7 Ultimate 64-bit. The computer came with Vista Ultimate 64-bit and I received the Windows 7 update discs and upgraded using the discs. The helper asked what OS ran on my system and was it Windows 7 RC instead since he saw files that predate Windows 7's final release. I just ran a new OTL scan and looked at it and found that it only could see 3GB of RAM. I'm not really familiar with OTL, but if anyone could help me on this concern of exactly which OS is running on my Dell I would greatly appreciate it.
Thanks in advance, blondsurferdude
598
0
Posted May 27th, 2010 18:00
Hi blondsurferdude
Agree with Ron
Just adding my 2 cents worth
You didn’t mention method or if any problems upgrading to W7 (using the Dell OEM W7 upgrade discs)
Clean Install (booting from DVD drive to W7 Setup)
Or running W7 Setup from the preinstalled Vista OS
Either way you won’t be running Windows 7 RC :emotion-18:
See how to check, click http://windows.microsoft.com/en-us/windows7/release-candidate-Windows-7
If you still think you have Malware infection?
Why don’t you just click on Kevin’s profile K27 then click on the Send Message & explain your situation
He may reopen your original thread here or ask you to start again?
If you do re-enlist Malware Removal expert help, then best not start any new threads in these Forums – if related to original problem(s)
598
0
Posted May 27th, 2010 19:00
Thanks for both responses. I tried Ron's tip (had forgotten about this method) and it confirmed Windows 7 Ultimate. Also, I think will try contacting Kevin though the link Bell Boy wrote as I still don't why OTL only reads 3GB of RAM whenver Dell sent it with 6 1GB sticks installed. This may be hardware, but I've owned Dells since 2001 and had learned though forums like these that it may be a virus or malware. Any suggestions you feel to guide me will be appreciated. Otherwise, we can consider this thread closed and thank you both for the help.
Thanks again,
blondsurferdude
598
0
Posted May 28th, 2010 10:00
There have been other posts recently where BIOS showed the correct amount of RAM but Windows didn't see all of it. Don't remember which PC model(s) it was. So you may want to search these forums. There was a solution, and -must be old age!- I don't remember exactly what it was...
Glad you got the OS version sorted.
Ron
RoHe
12 Elder
•
45230 Posts
•
172625 Points
598
0
Posted May 27th, 2010 18:00
Open System Properties by pressing the Windows Logo+Break keys or by Right-clicking Computer and choose Properties.
See what it says there.
Ron